WR Hardware Inc

Disgusting service. Very impolite manager and didn't know what I needed for a plumbing issue I had.

The best. These guys have what you need.

I love this place. It has saved me many times. The staff is always calm and helpful.

To their credit, I made a mistake when placing my online order, inadvertantly choosing the wrong color kickplate.

The day I received the item I called WR Hardware to let them know about the error. The woman on the phone assured me it would be replaced for the correct color and she told me to email info@wrhardware to receive an RGA number for a return. I did so immediately.

I waited two days and did not hear back. I called the company, but they were closed (it was a Saturday). Two days later was Labor Day, and they were not in again, but I did re-send my original email. I waited two additional days, and when they did not respond I called again. This time I was told my request should be sent to service@wrhardware. After immediately sending my email, I received a response telling me there is no return allowed for kickplates.

Why was I not told this in the first place? (I would have understood.) Why was I given the wrong email address to write to, and why did no one who was receiving my emails tell me to send it to the other email address? (The email address I was using matched one on the invoice, so I assume it is a working email). Why were they not available on a Saturday or have a voice mail to leave a message?

Overall, very poor customer service. I would not recommend.

Surprisingly affordable! Perfect neighborhood hardware store.