Verizon

Manager was not familiar with the promotions being offered. I had to contact
the call center while in the store for clarification only then did he give me the promotional price

I VISITED THIS STORE LAST NIGHT AND HAD THE MOST AMAZING TIME EVER! THE STAFF HERE ARE VERY KNOWLEDGEABLE AND SUPER FRIENDLY. I HAD SO MUCH FUN DURING MY PURCHASE!!! I LOVED THE CUSTOMER I RECEIVED ON 12/3/15; I WAS THERE FOR ALMOST 2 HOURS DUE TO MY INDICISIVENESS AND MY REP: OGYIRI ASSINOR WAS BEYOND PATIENT AND GAVE EXCELLENT CUSTOMER SERVICE. HE HEARD ME OUT AND GAVE ME RECOMMENDATIONS ACCORDING TO MY NEEDS, SINCE I COULD NOT MAKE UP MY MIND FOR NOTHING IN THE WORLD. HE IS AMAZING! I FEEL HE IS A GREAT ASSET TO YOUR COMPANY/ORGANIZATION AND DESERVES A RAISE / PROMOTION. NEVER HAVE I GONE TO A STORE LIKE THIS ONE WHERE THE REP, I AM DEALING WITH, IS GETTING CONSTANT PRAISE FROM PREVIOUS CUSTOMERS HE HELPED AND HE REMEMBERED ALL HIS CASES/SITUATIONS WITH THEM. THAT, IF I MUST SAY IS AMAZING! THANKS TO HIM I AM SOOOOO HAPPY WITH MY PHONE AND WILL BE FOREVER GREATFUL. I RECOMMEND THIS STORE AND ITS REPS/SERVICE TO ALL!!! MY REGARDS MADDIE

Extremely dissatisfied with the service. The information given by the sales representative was incorrect, long time spent on hold when calling in to store. Most unhelpful service I have experienced - Verizon should investigate their staffing practice as it relates to this store.

Virgil is one of the Best!

If I could give negative stars I would. My trip to this chaotic hell was unquestionably the worst consumer experience I have ever had in my entire life. How anyone gave the place more than 1 star is beyond my comprehension. Either the place should get shut down, or they should fire everyone there and hire people who act like human beings.
From the moment I walked in, every single person I had to deal with (EXCEPT FOR ALEXANDRA. KEEP HER. MAKE HER MANAGER. SHE IS THE ONLY RATIONAL, INTELLIGENT AND HELPFUL PERSON THERE) was rude, knew nothing about what they were saying, acted completely callously towards everything and anything I said or did, and did not help me in the least. None of the information I was told at any point was even remotely correct.
They did not have either the iPhone 5 or 6-- neither in stock nor on display, and when I asked to see any kind of picture of those phones or anything they acted as if I was being insane. Alex (different from Alexandra) literally rolled his eyes when I asked-- in response to the question 'what color do you want?' WTF?!?
Another administrator of our VZW account called on my cellphone in order to ask some questions that she had, predominantly in order to add me to our account administratively so I could effectively purchase my new phone, and acted 100% cordially-- the woman (Linda) literally handed the phone back to me in the middle of a sentence and said verbatim, "I'm not speaking to her anymore'. Who does that?! It was a customer, a paying customer, and she acted towards her like she was some kind of old frenemy. They initially told me it would be impossible for anyone to put me on the account. I simply stood there by the desk texting for 10 minutes and then the guy (Alex) looks at his cellphone and goes "Okay, you probably can actually"-- as if something had changed? The lazy piece of crap actually just lied to me. I cannot fathom why. All rude, unpleasant, and unintelligent. If only any of them had something going for themselves. They are all pathetic.
They straight up lied to me on multiple accounts. They did not mention to me that they didn't have the phone I was buying until after I was buying it, and then the guy (Alex) told me (in the midst of a conversation he was having with a friend of his, while actually in the middle of helping me) that it wouldn't even get to my address until the following Tuesday. In addition, he thrice-- three times -- told me an incomplete price. Even when he said 'that is the total price' he wasn't telling the truth. Moron.

I am literally never going back to the Cross County Shopping Center, not even just the Verizon Store. Those idiots just lost that complex a lot of business. I will make sure everyone I know is aware of how unfortunate those idiots actually are. the whole ordeal was horrendous. It actually brought back psychological issues of mine that haven't resurfaced in a while. These people legitimately made me sad.

Bottom Line?

STAY AWAY. WORST PLACE EVER.

update: I WENT OVER THE SHIPPING ADDRESS WITH ALEX TWICE. TWO TIMES. HE STILL MANAGED TO SHIP IT TO THE WRONG PLACE. HOW THIS IS POSSIBLE I DONT KNOW BUT CLOSE UP SHOP. VERIZON, YOU HAVE A PROBLEM CHILD ON YOUR HANDS