Verizon

This store has the mostly rudest staff. Garfield or Gilbert was so rude i was trying to explain what had happended to my phone because it wasnt taking a charge, and hes trying to tell me i have to send it out & i have no insurance so i should probably buy a new phone. I asked him to please just charge my phone & it should power up. He did so with a really ANNOYED face. Just like i said the phone powered up after a few minutes, he looked at me and walked in the back room and never returned. THIS STORE SUCKS !!!!!!! Whoever is the Manager should seriously start training the staff in customer service. The staff is all on there phones & no smile or can i help you with something ? they actually put there head down & stare at there own cell phone. NEVER AGAIN WOULD I STEP FOOT IN THIS DUMP

This store doesn't even deserve 1 star. I just returned home from visiting the Verizon store in Rockville Centre, Long Island, New York. First of all, I'm a big proponent of customer service and although I was immediately dismayed by the absence of it, I ignored the lack of greeting, eye contact and basic silence when approached by the saleswoman. I told her that I was interested in upgrading mine and my husband's iPhone for the 6s. I told her that my husband lost his phone the day before and we were hoping to replace it. She told me that the cost would be $199.00 per phone and that after taxes the total would amount to $261.00. I told her that online, the total came to a little over $100.00. She accused me of choosing the iPhone 6 and not the 6s online; the 6s is $100.00 more. I thought, okay, maybe I made a mistake.

The saleswoman returned with the phones, told us to choose casings because she had a deal for us. When asked what the deal was, she insisted we follow her to the counter at which point she logged in to my account. She very confusingly explained that she could "throw in" a Fitbit, Blue Tooth headset, iPhone charger or car charger. I told her that I didn't want to pay above and beyond the phones and plans. She insisted that the cost would be the same and that our choice would be free of charge.

I asked that she go ahead and process the charges. She left the counter for a good 5 minutes without mention as to where she was going and then proceeded to tell us that we owed $525.00. Shocked, I said, you mean DOLLARS? She said, yes, dollars. You're paying for 2 phones at $260.00 a phone including the taxes. I said, that's outrageous and that's not what I saw online. Again, she said, you chose the 6 and not the 6s to which I replied, so you're telling me that if I choose the 6, my total is $100.00 and if I choose the 6s, my total is $525.00??? She left the counter again and returned with the manager who continued to insist that the total of $525.00 is correct. He did not sign into my account, he pulled up the verizon site and showed me a cost of $199.00 per phone. Completely frustrated and frankly, feeling like I was being taken advantage of, I simply walked out of the store.

Please explain to me how I just logged on to my Verizon account, upgraded both of our phones to the 6s, added full coverage at $11.00 per month and the total amount paid today was a little over $150.00. How can a Verizon store get away with basically robbing their customers? If I didn't know any better, I would have laid out $525.00 today instead of the $150.00 that I just paid. This CANNOT happen! This is extremely POOR customer service. I need to know how to escalate this. Please help!

Horrible service 3 guys just standing around I just wanted a case for my verizon tablet. Waited 20mins. No one came out. They still sell the tablet I have how could they not find a case for it in less than 20 min?

I was told I was eligible for $100 in free product because I was off contract. I picked out several items and a month later, I am charged for all of it. It is impossible to get through to the store as the phone just keeps get disconnected. Beware of what they tell you!!

DO NOT GO TO THIS STORE. THEY SELL DEFECTIVE PRODUCTS AND DON'T CARE ABOUT ANYONE. LIKE MANY OF THE OTHER ABSOLUTE NEGATIVE REVIEWS - I WILL ADD MINE TO THE LIST AND MAKE SURE EVERYONE KNOWS HOW HORRIBLE THEIR SERVICE IS.

LESS THAN 2 WEEKS AGO, WE WENT TO THE STORE AND WAS TALKED INTO GETTING A SAMSUNG S6 WHICH WAS CHEAPER THAT THE IPHONE THAT WE ORIGINALLY CAME FOR.

ANYWAY, SINCE IT WAS CHEAPER (WHAT A MISTAKE) WE DECIDED TO GIVE IT A SHOT AND THEY TOLD THAT WE CAN RETURN FOR AN EXCHANGE IF WE DON'T LIKE IT (NEVER EVER DID THEY SAY THAT ITS A 14 DAYS RETURN - NO EXCHANGE POLICY).

WE GOT THE PHONE AND THEY OF-COURSE FORGOT TO PUT THE CHARGER IN THE BOX.

THE SAMSUNG PHONE IS APPARENTLY DEFECTIVE AND DOES NOT HOLD THE CHARGE. IF YOU GOOGLE SAMSUNG S6 BATTERY DEPLETION OR BATTERY ISSUES YOU WILL SEE ALL THE HORRIBLE RESULTS. NONE OF THIS WAS EVER EXPLAINED NOR DISCLOSED.

I GOT FED UP WITH THE PHONE AND WENT BACK TO THE STORE FOR WHAT I THOUGHT WAS A SIMPLE EXCHANGE TO THE IPHONE 6 PLUS THAT I ORIGINALLY WANTED TO WAS WILLING TO PAY THE DIFFERENCE. THEY TOOK ME TO THE SIDE MORE TO THE BACK - I ASSUMED TO DO THE EXCHANGE. THIS GUY CAME BACK WITH AN IPHONE BOX SCRIBBLED IN MAGIC MARKER 6 PLUS (LOL).

SO THEY PROCEEDED TO CHECK MY ACCOUNT. SO I TRIED EXPLAINING WHY I WAS RETURNING – THEY LADY BEHIND THE COUNTER DIDN’T SEEMED LIKE SHE CARED AND DIDN’T RESPONDED TO ANYTHING I WAS SAYING. NO PROBLEM, THEN I THIS GUY CAME IN AND HE SAID “O, YOUR OUTSIDE OF THE RETURN POLICY.” REALLY. “O YEA, YOU WERE SUPPOSED TO RETURN ON 9/5”. HE PROCEEDED TO SHOW ME A RECEIPT.
I IMMEDIATELY FELT LIKE THEY WERE ABOUT TO GIVE ME A MAJOR SCREW OVER. WHICH IS WHAT EXACTLY HAPPENED. THEY GUY DIDN’T CARE ABOUT ANYTHING. HE HAD ZERO SOLUTION AND WAS COLD AS THEY COME. I WAS UPSET AND I SAID” WHY WOULD YOU GUYS KNOWINGLY SELL A DEFECTIVE PRODUCT AND DIDN’T THOROUGHLY EXPLAIN THE RETURN POLICY – AND WORST YET DON’T EVEN ALLOW ME TO EXCHANGE.”
BOTTOM LINE – DON’T WASTE YOUR TIME NOR MONEY AT THIS VERIZON STORE IN ROCKVILLE CENTER, Long Island – NOTHING BUT AGGREGATION AND THEY ARE WORST AS THEY COME IN THE CELL PHONE SECTOR. THEY KNOWING SELL DEFECTIVE OR INFERIOR PRODUCTS AND STUCK WITH SOME RIDICULOUS RETURN POLICY.

ABSOLUTELY STAY AWAY.

9/8 - Update

So I called VZ customer care division and spoke to Sara - She explained that the Lawrence "Larry" did not handle the situation correctly and she will be sending the "365" complaint for that store.

However, she clearly laid out some options to return the phone which was sadly missed by the VZ store in RVC. We live IN USA, and understand that the customer is always right.

Here are some quick tips as to how not to aggravate a customer.

1. Don't sell defective or known phones with defective issues.
2. Clearly explain that return and refund policy.
3. Don't take it personal and then have everyone gang up the unsuspecting customer.
4. Listen and offer solutions.

Don't wonder why your store keeps getting negative feedbacks - Just do the right thing.