I would never use this agency ever nor would I ever recommend them to anyone. They are young and inexperienced and have no clue how to handle unhappy customer.
I hired them to design me a logo for my law firm. The options they provided were horrendous and so out of date (think 1980's). I came up with an idea for a calligraphy/fountain pen logo, but ended up teaching them how use a real fountain pen to get the look we were going for. At my rate of $400 per hour, I should have charged them! It necessitated us teaching them because they could only design this kind of logo using their digital machines, which was not even close to the sample we provided them. Instead of telling us that they did not know how (which I would have appreciated the honesty more), they tried to pass off the digital logo as if it looked even close to the sample we provided. Instead, it looked like a kindergartner wrote the initials with a digital crayon.
Needless to say, after 3 months of back and forth, it became apparent that the Joey Creative Agency has NO CREATIVITY whatsoever. I ended up using and paying for 99 designs. I have never used 99 designs before but in comparison to this company, the value and options you get for what you pay is much better.
In any event, when I disputed the charges with the owner directly and aired my grievances being so unhappy with the product (or lack thereof), not to mention the valuable time I spent teaching them, the owner took no personal responsibility and resorted to "blaming the customer"; he even went so far as to attack me personally in a written email calling me a curse word. Real professional.
I disputed just a portion of the charges with my credit card company (the charges only for the latter half of the project) as I thought that was fair given the circumstances. The company responded to my credit card company that they still insists that they were in the right and is refusing to give me a partial credit. We are talking about $500. They must be really desperate for money.
I would think that a company that sells "marketing" would not further argue over $500 for a customer already unhappy to avoid any more negative publicity and put the situation to rest. I was wrong. Just as I was wrong thinking they could produce viable options for logo for my million dollar law firm.
To say that I am disappointed in that they oversold what they could not ultimately deliver, but more importantly disappointed in how they handled themselves when the relationship went south is the understatement of the year. To this day, the main person working on my project never apologized. When I became very unhappy, he handed me off to the owner (which was the right thing to do), but then I never heard from him since.
I have worked with a lot of vendors and a lot of vendors work with me. Not one part of this situation or the way they handled themselves is the way do business or build a reputable company. The owner of this business should return to Business/Marketing 101, which is so ironic given the services they are trying to selling customers.
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