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Reviews to T-Mobile New York
S. G.
Reviewed February 19, 2016 11:22
- Very Good #14055
Helpful staff. Great experience.
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I went in this afternoon for assistance with our account. Catherine was very helpful and updated me at every point in the process. I will definitely go to this location again for assistance.
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Manager Jason was rude and didn't know how to explain my bill summary.
The stuff refused to help me pay my bill which is totally unprofessional.
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Worst store ever the manager jayson tried to just brush me off my new iPhone needed resetting and he told me to go to the apple store.said I had to set my phone on wifi calling even in my apt that has wifi.called customer rep while in store they gave instructions to a different sales girl who then reset my phone.manager was totally unprofessional and irate.. Where did they get this guy even the other staff STHS
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Holy crap they are horrible. Went to cancel the line during the 14-day return period. Charged me $50 but still didn't end up cancelling the line so I got a huge bill 30 days later.
Called the customer service and they said the store has to cancel it properly, but when I called the store, they told me they cannot do anything about it and seemed very disengaged.
Horrible horrible. I've been an AT&T customer for over 10 years. I was pretty unhappy with them, but in comparison to t-mobile, AT&T is an angel.
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