Pottery Barn

My favorites are linens and towels

very poor quality, very poor customer services... will never buy anything from them.

I ordered a right sectional sept the 16th and got it delivered 3months later (got delayed a 1st time for unknown reason, then it got lost,...).
Then they didn't deliver me the right model but I was already so frustrated and didn't want to wait another 3months, so i have accepted to keep it.
finally, after a couple of days i realized the right side of the sofa was leaning. I have been calling and emailing a 100 times the customer services to have the frame replaced but as usual, they are completely missing in action.

Terrible customer service. They acted put off by having to check prices on their merchandise which rarely had price tags and the ones which did were incorrect. Charged full price on their display items which had fingerprints all over them even when they had no more of the item packaged. When I asked if there was a discount for the display item they were terse and literally shrugged their shoulders at me when I commented on how strange that was. Trust me, spend the extra money and just go down the street to Williams Sonoma instead.

Terrible return policy for registries.

I used to be Pottery Barn addict. My favorite location was in Soho but now it has been replaced with a Hollister clothing store. I like the Lincoln Center location.