Pep Boys Auto Parts & Service

This little nasty India women(she told me she's gm) didn't even bother to answer any questions, when I asked what kind of break light I should get for my Bmw, she replied "we don't do that, you should know what you need before you coming here". Well Pep boy you just loose lots of business

DO NOT GO HERE. I went to this location and they put two new tires, both Michelin defenders, on the car. Months later I took my car to my trusted autoplace in my home town where they told me that one tire was a different radius/number from the rest. Pep boys had put one correct tire and one incorrect tire on the car.

Went there today due to a flat tire. Not particularly my first place to go to but I was desperate. Turns out the service was good, it was fast and easy. I would definitely come here again.

This was a horrible experience. Called first just to have radiator checked. (Car overheating ).was told to bring it in as soon as possible and they will check it out. When I got there , I was told it would be 2 hours. So I waited. No one ever looked at it. Then I asked how much longer they said a said it should be a few more minutes. Complained again 1 hrs later and was egnored, waited 1 more hour. Customers came after me and left before me. after about 4 or more hours . still hadn't looked at it. I made them back it out and I left. This place needs major overhaul.

I have been going there for many years. Their service got worse and worse. They seem short handed. Wait time got longer and longer. I usually bring my car first thing in the morning as I leave closed by.

I finally decided to use the local mechanic because their customer service is so bad.
Went there to get an inspection and was told no one was available to do inspection until noon.
The mechanic in the back told me the guy that does inspection won't be in until noon and asked me to talk to the person at the counter.

Went to the store front and spoke with the guy behind the counter. He told me his inspection machine is down and won't be really until noon. If they are planning to make up stores to tell their customer, at least they should get their lies straight.

I finally got fed up with all their BS and went to a local mechanic. I got my inspection done in less than an hour and was so satisfied with their service and explanation and took their recommendation and replacement all my 4 tires.

PepBoys in Bayside just lost $600 worth of business and another loyal customer. I will never use them again.

If they keep up this kind of horrible service, they won't be in business for long. Are you listening management???!!!