I hesitated to write this review, as I am aware a negative review can have unpleasant financial ramifications and bringing financial harm to a business is not the type of person I am, but after ten months (giving their treatments time to settle and adjust) and $1,850. down the drain, this feeling of disappointment has not subsided.
In March of 2015, I received a Clear and Brilliant laser treatment on my face which was for the purpose of removing the dead layer of skin which is supposed to allow a new, more vibrant complexion to surface. I felt very comfortable with the technician who serviced me. She was super sweet and accommodating. I was told the next few days my complexion would have a reddish color from the treatment—that this was to be expected. The following day, I had more than a reddish complexion. I had burns. Especially around my mouth. Within a few days those burns turned into scabs. Yes, scabs. I returned to their office for Dr. Karlinsky to examine the burns. She insisted that is was due to my skin being sensitive. There is no way I can disprove that sensitivity was an issue but what I did mention to the doctor was that when the technician was applying the laser treatment to my face, I noticed she spent a little more time around the mouth area which wound up being the burned area (in comparison to the other areas of my face which had a good result to the treatment). I felt the uncomfortableness immediately and just hoped for the best. Inwardly, I thought, "oh boy, this doesn't feel right." The doctor tried to pick off a piece of the scab insisting that it was not a burn and that it was ok to pick it off. She wanted to see the skin under the scab. That bothered me even more being that I know my skin type and by picking a portion of the scab off prematurely it could chance scarring. She was insistent and spoke to me with a controlled, but nervous, passive aggressive tone. At this point, I was very uncomfortable. A few days later I received a phone call from one of her assistants to check on me and to see if my face had progressed.
Being that the laser treatment was a package deal of three visits, and this experience was the first of the three visits, I decided to skip any additional laser treatments and to transfer the credit to a different service. I decided to use the credit I had to treat my under eye puffiness. In June of 2015, I received their Restylane Silk injection. This is a natural substance that is injected under the eye to help minimize puffiness. It helped eliminate the appearance of puffiness and as well, my dark circles, but it gave me a new area of puffiness underneath the eye. I don't know the technicalities of the product and procedure but from what I've researched sometime the gel can bunch up causing this new area to look puffy. Not pleasing to the eye at all. Not a good trade off. Instead of the puffiness under my eyes, I have a puffiness above my cheeks. At this point I have not contacted them about my disappointment because my experience thus far is that they are not good listeners and honestly, I don't want to get myself more frustrated. I only take the time to write this because I feel that $1,850. is a lot of money to have wasted. By the way, I have pics to prove everything I have stated above.
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