I wish there was a way to give this store lesser than 0 for a star rating. We recently bought our first house and because I liked the sleek designs of what MGBW offered I sadly decided to visit their Paramus store. I took a complete floor plan with pics and specific measurements of our formal living room which was the first room we wanted to decorate.
The designer there recommended a side table and we loved the tribeca coffee table. We ordered these pieces 3 months back.
When the side tables were delivered it was clear that they were too huge for our space and because of the poor recommendation from the designer we requested it be returned and to give us full credit. The store has yet to honor that.
The coffee table came with a huge crack the first time. The second time the top was completely broken. The third time despite completely assuring me that a Quality control check was done we saw once again that the top was cracked after the delivery truck came.
Note that all these times I have been given a 4 hour time period where I Have to be home. Which is so tough when you have 2 kids and an aging parent to take care of.
Now for the fourth delivery. I was left a message to call to schedule the delivery. When I call that number they say they can't find anything in the system under my name!!!
In the mean time my credit card has been charged the full amount of both the coffee and the side tables which have been returned.
Do yourselves a favor and never buy from this store. The sales and customer service both suck!
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