I had horrible service in dealing with a bedbug situation. My building contracts with Metropest, so I had no choice in providers, but if you are paying out of pocket, AVOID, and if you do have their service, watch them like a hawk. Besides their sloppy, careless, incomplete work, their customer service is horrible including lies about what they will do, hangups, unreturned phone calls to the manager, and a basic refusal to stand behind their work. They don't inspect your apartment, they don't do a good job, they don't do anything you cannot do yourself but better.
Possibly the most outrageous thing they did was this. When we found bedbugs, we got zippered mattress covers for our spring and mattress, which locks them inside. When Metropest came, the suggested taking the covers off and treating the bed and spring, which I thought was a good idea, and had gotten new covers for the occasion. Well they took the old cover, which very likely had eggs or newly hatched bugs in it (it had been on for 3 weeks), and just dumped it in the hall, and said nothing about it. Since they didn't treat the hall closet (they were supposed to, but didn't), and weren't treating another room near where they dumped the cover (my choice, as I didn't have time to clear it as per their instructions), they may have spread my infestation by their carelessness.
This is just outrageous. They tell you to bag and wash every textile in your apartment, and bag and seal every possession. Then they take the one thing in your whole apartment that was DEFINITELY in contact with ground zero of the infestation, the cover for the box spring, and dump it into an as yet untreated hallway. If they were deliberately trying to spread an infestation, this is exactly what they would do!
Furthermore, they skipped several very large bookcases that I had labored to empty. Two I noticed while they were here and made them do. One 72x72 shelf they started but inexplicably didn't finish, and one was skipped altogether. They missed one 5 foot baseboard I had pointed out to them, and a bookcase in my hallway. All these were on the ticket, but undone or incomplete. They also told me verbally they would do a hall closet, and then didn't. When you stay up all night to prepare your apartment, and they neglect to do 30 seconds of spraying, it just shows how little they care about their work. Then they wouldn't send somebody back to complete their sloppy work.
Finally, their customer service is atrocious. Before they came, they told me what pesticide they use--not the one they actually used. They assured me they inspect the apartment for harborages, but when I asked the technician if he had seen any bugs he told me, "we just spray."
And then when I called about the furniture they missed, they told me I signed the ticket so they wouldn't come back. Yes I signed the ticket. I trusted that they did what they said they would do without having to inspect every inch of my poison-drenched apartment, which they were telling me to vacate for the next 4 hours. They also tried to excuse their actions because my entire apartment was not treated. I'm sorry, but the state of my dining room doesn't explain why they didn't treat a bookcase in my bedroom! When I said that, the rep hung up on me. He wouldn't connect me to the manager. On the third try, I finally got a message to the manager, who called me back the NEXT DAY, talked to me, said he would call back, and NEVER DID.
Just a nightmare.
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