Jack Daniels Motors

Smaller service center compared to Upper Saddle River. Quick service.

Probably the worst service I've ever had! To start, I had my Touareg in twice because the AC started to smell like rotten eggs because the water had been sitting somewhere in the AC instead of draining out of the unit. After the first service, it still smelled and now the AC started draining inside my car. At the second service, they fixed the draining inside the car but never the ever growing smell. My answer to the issue still not being revolved was "we cleaned everything we can". Thanks JD. AND they returned my car with a broken door handle, passing it off as if it was loose....when it came off in my hand as I was closing my car door to leave I was shocked. They straight out LIED TO ME. They did tell me that they would fix it and would have to replace the entire panel, as you can't just order the handle. THEN THEY REPLACED JUST THE HANDLE and left the torn leather on each side of the handle. BUT WORST is they didn't align the cover panel over the window controls properly so the they now GET JAMMED and you can't even unlock the rear windows anymore because the button is jammed down under the panel. WHO PERFORMS SERVICE LIKE THAT??? They don't care. They want you to spend top dollar but don't give you top notch service. They followed up with a call if we were happy with the service and when I explained that we were absolutely NOT, the manager was supposed to call us but NEVER did. BAD BAD BAD SERVICE.

I have three words FIND ANOTHER DEALER

This is purely a service review and is long overdue. I had my pre-owned TT towed in after breaking down in an intersection. They assured me the car was fully functional after replacing the fuel pump and claimed they test drove it. I picked it up and two minutes later was stopped dead on Route 208. I panicked, called them crying, mascara all over the place. Traumatic to say the least. I finally sputtered to the side of the road where they came back and got me. What did they give as a consolation you ask? A free oil change! They’re lucky I wasn’t seriously hurt. I have zero faith in them to repair their own cars and traded it in for a Mercedes elsewhere the next month.

The way you evaluate great customer service is not really when everything goes right. I believe
when you have an issue and you may not be satisfied and the employees make sure they
show they will fix the problem and care about you being a satisfied customer, that is great service!That is what the Service Manager Pedro did. I must mention the employee George Saunders who goes out of his way to make a customer feel valued and appreciated. His service is definitely exceeding the typical car dealership experience. thank you guys! CIMONE CAMPBELL

I am a bit confused about all the poor reviews. I was there the other day, the staff and service were great. I called the day of to set an appointment. Frank was more then accommodating to my schedule. I was told the service would take a hour so I went prepared to be there at lease a hour or more. To my surprise I was there for a little over a half hour and my car was ready!! While I was waiting they offered me coffee. Frank was very detailed and informative about my service options. He was not pushy at all about what I should do he just explained to me all my options and things I should consider so I don't acquired additional costs down the line. The staff here is very professional as well as very knowledgeable. After my car got serviced they offered me a car wash which I refused (it was going to rain the next day)
I called other Audi call service centers in the area prior to going to Jack Daniels and no one was as polite and helpful as the staff here.
I will continue to bring my Audi to Jack Daniels Service without question.