Harley-Davidson of New York City

Went all the way down there to find out they weren't open on Sunday's despite posted hours saying otherwise.

Thanks for wasting my time.

Labor isn't cheap but the mechanics here get the job done. The customer service is effective in communicating any issues. The store is clean and welcoming.

Who ever giving this dealership a good review must be there own employees or good friends. ..I'll tell you about my premier experience it was a disaster and still is they had my bike in the shop for 9 full days tried charging me for things that I am warranted for that I had to fight for and then for the main reason I went there for was never fixed correctly that my bike had two be towed back then when you call or try to call you can't ever get through to them the service manager Ashley hangs up on me after not even satisfying me with an answer for what is actually wrong with my bike they make it out your the bad guy.... do yourself a big favor don't bring your bike there trust me

I Purchased my bike from them brand new. A 2012 Vrod Muscle loaded. They did all the work and accessories. Not everyone there is horrible some are kind and honest but the service department Manager and one or two others are less then honest and do not follow through on their word. I specifically asked them not to do anything that would cost me money without calling me first. 700.00 Later I was threatened and told pics of my bike would be taken and sent to Harley to void the warranty and they would put a lien on my bike and rack up the fees if I didn't pay. I never signed anything. They ripped me off. They also were the ones who installed all those parts on the bike they were going to turn me in for. GO to any other dealership. I was actually told "You only want to come here when you need something." I've spent 4500 plus on accessories. The bike has 3k miles on it and it I got treated like dirt. I've never been treated so badly. People say buy American and when you do your treated like Its the biggest mistake you could have made. DO NOT USE THIS DEALER!! 400 THEY CHARGED ME FOR A BLOWN FUSE. I'm serious. Giant scam.

Wonderful Service Department, Retail Department Not So Much.

The Good: If you need your bike serviced go and see Rich and he will make it happen. Rich is very knowledgeable, honest and professional service representative.

The bad: Retail; General Merchandise Manager Mr. Erik Alvarez Return Policy:

BUYERS BEWARE; NO RETURNS ON ELECTRICAL PARTS. 20% RESTOCK FEE ALL ITEMS. NO CASH-STORE CREDIT ONLY. NO RETURN AFTER 30 DAYS OR W/O RECEIPT AND ORIG PACKAGING.

In other words: Buy your gear and accessories elsewhere!
2014