EMG Auto Sales

This place is a disgusting bait and switch dealer who don't honor their own vehicle servicing. I bought my car here. I live in MD, and brought it to a licensed Mitsubishi service center in MD, the service center told me the car had a stripped drain plug when I went to get my oil changed. Being that this was my FIRST oil change since I bought the car, the stripped bolt was clearly done before I had purchased the vehicle. I've been back and forth multiple times and the GM and Owner both refused to talk and hid behind their offices. Don't buy your car here. This place is a disgusting manipulative dealer. I highly recommend you go elsewhere. .

AVOID
My brother purchased his first car with them that was discovered to have a cracked oil pan and stripped bolts.

When asked to replace the oil pan they absolutely refused to consider the issue and furthermore forbade us to speak with the management claiming it was the policy for managers not to speak with customers about these issues.

In my opinion, anyone looking for a dealership that will service, accommodate and accept culpability when appropriate needs to AVOID THIS PLACE.

EMG AUTO SALES is the best dealership I have ever been to. They really go above and beyond to meet your needs. This has truly been an experience like no other!!! I can honestly say that the service was one of a kind. Its a very family friendly environment and everyone is extremely helpful. Everything was explained throughly and all my questions were answered. Service is like no other and I would strongly recommend this dealership to any potential buyer. Customer service at its best. Thank you very much for everything!

I purchased a 2008 Mazda Tribute from EMG on 8/8/2015. I walked into the Jersey City location and worked out a $1,000 deposit on this car, I didn't have the $ so they let me sign a promissory note for $1,000 that was due 9/1/2015 upon a check I was awaiting. I have yet to pay them the $1,000. On 10/8/15 my ENGINE SEIZED ON 1/9 EXPRESSWAY & I was almost in a very bad accident because of this. I immediately called EMG and they couldnt careless about me or my situation. I was greeted by Lenny from Jersey City location on the phone and his first words after hearing my situation was "Oh Nicole, what happened to the $1000 we aren't going to register you until you pay us that". Very nice, considering I was almost in a huge accident and crying on the phone. He told me I can tow it to their Avenel location but I would be responsible for all repairs because I bought an as is car, WHAT?! But how the hell did my engine seize (WITH NO OIL BEING IN THE TANK BEING THE REASON!) when your salesman told me the car had just been serviced with and oil/filer changed, brakes& rotors changed. My sticker for my oil change still shows another 1,000 miles till service needed. & I don't drive much at all. There was never an oil light or check engine light to ever come up. I WAS SOLD A VEHICLE IN WHICH THEY KNEW HAD PRIOR ISSUES, A LEMON!! Also, while overlooking my sales agreements for any warranty info, I came across another lie, they told the bank I am financing w/ that I put a $3800 deposit on this car, THAT IS UNTRUE!! I signed a promissory note for $1,000! They frauded the bank to get me an approval and sold me a car that they knew they could take a lose on. I immediately called the bank & they told me EMG sent proof of $3800 deposit in form of receipt, funny because I have voicemails in which they admit to not registering my car until I pay them $1,000 on 9/11 proving that they never had a complete amount of $ like they are telling the bank they received from me. They never registered my car until this Friday, 10/16. Over 2 months from being paid by my bank for the vehicle, and thats only because I called last Weds questioning this whole thing again & letting them know I was calling a lawyer & Lennys answer was IDK HOW THE DEAL WAS WORKED OUT WHEN YOU GOT THERE, WE HELPED YOU GET IN A CAR THOUGH. Yea into a car you knew was a lemon & took advantage of a young girl buying her first car, lying to me & involved my name in a fraudulent act w/ a bank! I will be pursuing legal matters against this dealership. They are a bunch of frauds and everyone should steer very very clear from this place!!!!! The car needs a completely new engine is wont even turn on. $4500 in repairs!! Beware!!!!!!

I had an excellent auto buying experience! Thank you Franco Uribe! Very knowledgeable and assisted me through the entire process. I would definitely come see you again for my next auto purchase.