My fiance and I went to Crib and Teen City in Paramus, NJ and fell in love with a crib set by Munire - Savannah Collection. Scott, our salesperson, was very nice and showed us their floor model. It was a petal pink and the intricate detail of the furniture won us over. He told us that his pink floor model has been there for 2 months. My fiancee looked at every corner of the furniture - in case there were any damages. There were none - just a few minimal scratched by the legs of the dresser. The chest was perfect and so was the crib itself. We got it at a great price. We purchased the crib, the chest and mirror, the dresser and the conversion kit. We left a down payment of $500 to hold it. We told him we would pick it up ourselves since we live near.
A week later, we called and told Scott that because of the weather (it was raining over the weekend), we would pick it up the following weekend. He said he needs it out. He went back and forth with my SO. They agreed on holding it for one more week in the store.
On Fri 10/10, my SO decided to surprise me and have the store deliver it. They did. They arrived hours later than what they had originally told us and it was because apparently the drivers got into an accident. The dresser got scratched and chipped on the side and the top was also dented. We called the store manager and explained what happened and to our surprise they are refusing to help us! Scott, the salesperson, told us that we bought a floor model and it's an as-is purchase. We understand that, however, there were no damages to it prior to the delivery. We asked how it was wrapped; was the furniture correctly wrapped with the plastic and the moving blankets? If they were properly wrapped, I'm sure that it would've not been damaged.
Scott said that this specific collection is a discontinued one and they have no way to replace nor repair it. He basically said we can return it if we don't want it. He also said that it's a discontinued collection and there is no way to help us. We suggested at least a discount because of the damaged it received due to THEIR driver.
I've been waiting for a call from them and every other day my fiancee calls to find out an update. They give us the run around - "they don't make these anymore", "you bought it as is", "bring it back then". They have been the most useless salespeople we've ever dealt with. We were expecting better service - especially because they sell all their furniture top dollar.
I will never go back here. They are liars and just want to make sales...the discontinued collection I bought? I went into Munire Furnitire website...and discontinued it is not. I emailed them directly...hopefully they can help me out. I just need the top of the dresser fixed or replaced.
Log In
