CoCo Fresh Tea & Juice

It's ok, tastes watered down

I rarely write reviews, but I felt necessary to comment here.

Up until earlier this year I would have given them a 5, but it appears that they've changed the tea they use, causing a considerable decline in flavour. I'm very disappointed and it's very unlikely I will frequent this place again.

Now they're just about the same as your average bubble tea in NYC, i.e. cheap tea drowned in sweetener.

Online it says they open at 9:30am but when I got to the store, the sign said 10am. That's fine but once they opened they said they still wouldn't have bubbles for the bubble tea for another hour or so. How do you only sell bubble tea yet not be prepared to sell your only product. The drinks are great but just change all of your hours till 12pm or whenever your product is ready.

I loved this place until I hated it, all due to one employee - I didn't catch his name but male, long hair always pulled back in a ponytail and glasses. I had been going to this location RELIGIOUSLY for a year, and the last few times there have been incident, culminating in the worst of all which was yesterday when I stood at the counter (NO ON IN FRONT OF ME) and was blatantly not served. Now there were 2 employees, of which one was the man mentioned above, and both saw my friend (also a frequent customer) and I and did not even acknowledge us. The employee described above has seen us many times and told us on several occasions (without apology or any other type of customer service-like acknowledgement) that something was broken or materials were out or some other thing and then turned us away without offering anything else. He even tried to change the order I gave him once according to the insufficient ingredients he had left to make the 2 drinks I ordered. I digress. He made eye contact and WALKED AWAY to the back without saying anything, and proceeded to do other things while my friend and I stood there and watched. When I finally told the other employee we were frequent customers and had been standing there forever without so much as an acknowledgement let alone our order taken, she smiled and said ok. Assuming she didn't understand me, I repeated that this was not ok, not a good thing, she repeated her ok with a more scared smile, and we left.

I have met fantastic employees whom I've carried on a pleasant customer relationship with at this location and we still greet each other now that they've moved to other locations. I'm not sure what the issue is with this particular employee and the other new ones that follow his behavior, but you have lost a valuable and dedicated customer. Vivi is right across the street and treat me like a human being. Bye!

Nice staff

They have plenty of no-sugar and/or less-sweet options

Little wait time

The tea itself is pretty good