Bar-B-Q Ribhouse

First of all I had to give my order to 2 people at least ten times each no lie at least 20 times when over it before we hung up to be sure it was clear . To wait 2 hours to receive something your allergic to . plus another hour of run around the manager will call back . never does you have to call him back. And when you talk to the manager he forgets that pleasing the customer should be his priority .But he just focusing on defending his worker's which are rude and spiteful because one got mad because I said why must I repeat the order so many times and that explains why after ,20 times I still got the wrong order . The manager is the worst and not trying to accommodate the customer needs to certain allergies he didn't respect the fact that after4 1/2 hrs I no longer wanted the food he didn't care I was displeased and did nothing to fix matters. I was stuck with food I can't eat and out my hard earn money. Still hungry and angry the worst ever I had to experience. Anybody that says they have good service they must work there but we the real customers know you ate the worst . you need to close real soon . I will be looking for all my connection to see what can be done to make that possible because I don't want anyone to experience what I did . with allergies that are not respected because they don't have them . BBQ rib house you will see that your customers are important without them your nothing. I'm 100% im not alone on this .close your doors and do the customers that don't know about you the trouble of being as displeased with you as I am.

Horrible,worse place I ever ordered from.. I swear to you I want my money back.. I ordered potato skins. They came cold. That's not the worse part,they did not use real cheese. It was like poured on nacho water cheese. The mac n cheese was the worst ever on top of being cold. Banana pudding was trash. I wasted 25.00 I was so angry.

I have googled BBQ rib house to get to their menu and saw all these bad reviews. Its sad that we live in a world where only the people with bad experiences are heard. So i was compelled to write this.

I have lived in fleetwood for 5 years and this place is one of my favorites. I have ordered from here alot. A few times a month. Sure they can sometimes take a little while during busy times. They have sometimes forgot little things, especially during busy times. I am a foodie and have had alot of good BBQ places in the Manhattan area and this place is pretty special. The food really is good. They can tighten up their process and invest in a system that can store client accounts/credit cards to streamline ordering. But in general i really love this place. Its a great local spot with awesome BBQ.

Keep up the great work BBQ ribhouse team!

The food was DISGUSTING! The ribs were NOT barbecue ribs, they were tough ribs slathered in pink bbq sauce. It was completely inedible. Additionally the rice had absolutely no flavor and the corn that was sent had what looked like MOLD on it. Definitely not fresh food. If I could give zero stars I would. Horrible experience.

I have no idea what all of the negative reviews are about. I guess they can be a little slow but it's generally due to getting pounded with orders, and once you're aware of this you can just make sure to order a touch early to counteract it. I don't think I've ever picked up food without seeing an assembly line trying to get a ton of food out as quickly as possible. The food itself is great, the shishkebab being a personal favorite, and the restaurant is run by the type of guy who you want to see operating a local business in your neighborhood. He's friendly, knows his regulars by first name, tries to help out other local businesses. If you're one of the one star reviews, give them another shot; it could have just been an off night. If you're looking at reviews in anticipation of your first order, ignore the bad ones. I have been getting food from these guys pretty regularly for years and very rarely had anything but a great experience.