AT&T

The customer service there is really bad specially the manager JOSE..I bought a LG headset in this store and is not good anymore and I went to the store to see if they can exchange it and made me wait 2 hours to talk me. Went back the next day course they said they were gonna have it ready and so I went and they told me that there's nothing they could do because I don't have the original received but I have my card statement showing the transaction but it not enough for the manager and he had a really nasty attitude wen he talks to you like he's better than me. He said it was my responsibility to save my receipts .WTF

Too bad! I recommend the AT&T in 8av but never this one. This shop made us spent $100+ and didn't offer what we needed!

Recommended not to open phone after-sales service is very bad here Before open the phone and you said very well When you open the phone is different Do you have any problem on the phone Workers don't help you know call you call att company to solve the problem So very angry Especially the Chinese girl

Not toooo bad ... Certainly not like the grandfather one. I actually had a similar case ... grandfather line starting anew line and I was told up front that new line definitely wouldn't have the same plan. My only complaint would be often not "promptly" attended to. Now I don't need to be seen in 2 seconds but if if I'm waiting there with a charger in hand waiting to pay, at least acknowledge me and let me know youll be a minute. I once stood 20 mins waiting to pay and not so much as a glance in my direction. So I left.

Service level was adequate. I have visited twice and both times received prompt though certainly not passionate assistance. The bad reviews posted here sound a bit hokey and not well thought out. I love the review where someone thinks the store is trying to maliciously dishonor her warranty. They're certainly under no obligation to provide replacements for third party chargers months after the purchase date... suck it up and contact the manufacturer.