Zales - The Diamond Store

Awful customer service! Seriously go somewhere else. I am writing this in the store and I have been in the store for 30 mins with 2 people telling me there will be someone with me and there is only one other couple in the store. One employee literally said she was going to eat before she helped us when we are here just to pick up a resized ring. Stay away!

I have never had an issue with the service. My husband and I both purchased out wedding rings there. When ever I had an issues it was immediately solved. I go quite often to get my rings cleaned and they have been great. Sorry others had bad experiences. The staff is fun and playful.

If I could post 0 out of 5 stars I would. Not only is this facility filled with rude and unprofessional employees, but Zales as a company is unprofessional and they treat their costumers like second class citizens. They have messed up my engagement ring on multiple occasions to the point that it is almost completely ruined. Whenever I need assistance I am treated as if I am bothering them and they never go out of their way to fix the problem that they created. I am terribly upset with them and I will never buy another piece of jewelry from them. They took something so special to me and ruined it. It is unfortunate. 0 stars for Zales.

Very rude staffs.. As soon as me and my boyfriend walked in they asked us what are we doing there in a very rude tone as if we walked in his house without any invitation... We were going in to find a ring but that tone just threw me off and we left at the very moment... Never going back...