Xpress Bath, Inc.

Have been trying for over one year to have cracked wall replaced.

I am thrilled to see I am not alone . I had my bathroom done just after Hurricane Sandy in 2012. The two young men who did it were untrained and incompetent. I wanted plain white for a tiny bathroom ( the only one I have which is why the idea of a one day make over was so enticing). They ran out of plain white and glued a marbled blue end cap along the end of the bathtub stall. They did not " anchor" the shelves I had paid so much extra for. Today 5 of the 6 shelves have come off the walls. And HAVE NEVER BEEN REPLACED nor has the radiator cover or the peeling grout and huge gap of old blue tile just left bare.
They promised to repair it reminding me that I had a warranty !
I filed with the BBB .... TWICE ! Twice they promised to come and repair it and most recently had both a set of installers and later the project manager himself Roman Alvarenga came to my house took photos to show to his boss and promised walls with shelves built in! This was back in early June of this year. I called and called ... Roman even gave me his personal cell number .

NOTHING. No response. I called the office the girl there said they had downsized and Roman was very busy and I would have to wait my turn : she had little to say when I told her I had " waited for my turn since 2012"

If you are contemplating using X PRESS BATH : STOP : I have a feeling they will be out of business very soon. My guess is that the management as usual will protect their assets and do other appalling corrupt business under another name. Like FRED C, I am also headed up the SMALL CLAIMS COURT FOR THE FULL $ 5000.00 as my " renovation " cost $ 6336.00 for a bathroom the size of a closet. Like the rest of you the samples that were used to persuade me to buy were much sturdier more lustrous products than the flimsy cheap plastic that ended up on and off my bathroom walls . Fred C please get in touch with me or let me know how to reach you : folks maybe a class action lawsuit is in order ?please get together and get our money back for repairs / completion and to stop this corrupt scam happening to someone else
Thank you
Alexandra Shea

Here is my situation as of today, September 15th, 2015:
I contacted Xpress Bath to convert the bathtub in my bathroom into a shower stall. The sales-person, Raymond Van Duren, was nice, convincing and efficient enough to convince me to pick them for my remodel. The customer service persons have a frequent turn-around, probably due to the many customers calling to complain. I mostly dealt with Gismel, then Elody, plus a myriad of people who picked up the phone, took messages, and promised a call back that usually never came. Nice but pretty much useless, but in their defense, that's probably due to the fact that they have very little power if any, and can only try to make customers be patient. Roman Alvarenga is the Production Manager in charge of scheduling the work. He has been c.c.'ed on each email that Elody sent me and that concerned him, but so far I never received any communication from him: emails, phone, mail, or other means. Then there is a Eric Garzaro that has also been copied on some email exchanges, but I have no idea who he is. In any case, none of them are doing their job.
* I have paid a $3,000 deposit in March 2015
* I had a very hard time getting the required paperwork and information needed to fill out the remodeling application set by the co-op board of my building
* I had an extremely hard time getting them approved by my co-op, since there were reports of mold growth when using their technique, but I trusted them, negotiated with my co-op board, and after a lot of work, and was able to get them approved, as of August 11th
* upon receiving this approval, I forwarded the email to Xpress bath, and I was informed that I would be contacted by Roman, their schedule manager
* since August 11th, when I received their last email, I have received absolutely no news. My emails remain without answers; I always get voice mail and my voice messages are not acknowledge or returned; Roman hasn't contacted me to schedule the work; my co-op board is starting to inquire as to why they haven't received the information relative to the start of the remodel;
* Since I gave them $3,000 I cannot at this point hire another company to de the work
* I am in the process of filing a lawsuit with the Small Claims Court of New York City.
In conclusion: stay away from these people! they are rude, unreliable, their product is not safe nor worth the money they charge for it and since they are in possession of my money and don't seem to do what they were hired to do, as of this day I consider them to be thieves and scam artists.
Don't hesitate to contact me if you have any further question.

FROM DAY ONE I HAD A PROBLEM WITH THIS COMPANY.. THE INSTALL TOOK OVER A MONTH . BEFORE THEY WERE FINISH I ASK THEM TO LAY NEW WOOD ON THE FLOOR OR A STRICOLITE FOR THE BASE OF THE SHOWER HE REFUSED AND SAID ITS NOT NEEDED NOW A YEAR LATER ALL THE INSULATION IS CRACK FROM UNDER THE BASE MY FOOT ALMOST WENT THREW THE WHOLE WERE THE OLD DRAIN WAS BECAUSE THAT ALSO WASNT FILLED IN.THE BASE NOW IS NOT LEVEL AND HAS LUMPS IN IT THAT THE WATER DOESNT GO DOWN BY ITSELF I MUST PUSH IT DOWN MYSELF..CONTACTED THE XPRESS BATH SENT PICTURES AND A FEW EMAILS FOR THE LIFE TIME WARRANTY AND THERE RESPONCE IS ITS FINE WE SHOULD HAVE PUT SOMETHING DOWN FIRST WHEN INSTALLING THE BASE, BUT WE WILL JUST PUT A BANDAID ON IT BY NOW COVERING THE WHOLE AND TRY TO GET SOME STRICOLITE IN THERER AND YOU WILL BE FINE..THE BASE HAS TO BE REPLACED AND NOW IT IS UP TO ME TO FIGHT TO GET SOME OF MY MONEY BACK SO I CAN HAVE THE WHOLE THING REPLACED..SO SAVE UR MONEY AND TIME GO SOMEWHERE ELSE..

This is possibly the worst company I have ever dealt with and I can't even believe they are still in business. It was one problem after another problem.

When one of their salesperson came and gave us an estimate it seemed to good to be true. He said that I had nothing to worry about and they would take of everything. When I asked them about the permits he stated that he did work in my building previously and he would take care of getting them.

Long story short, they never got the correct permits to do the work on my bathrooms. When I looked at the permit when I had to get the bathrooms inspected by the building department I noticed they only put a shower valve. The main reason for this is they did not have a New Jersey license plumber so they had to hire one and did not want to have pay him for all the plumbing work. So, they got into the building with the permit and did all the plumbing themselves. However, the problem is all the other work was not done without a permit and if anything was done wrong I could be held liable for all the work.

When I realized Xpress Bath did not pull the correct permits I called the company and spoke to owner the owner. He stated I was responsible for the permits because it was in fine print on the back of the contract. I was really upset because I was never asked to look into getting them and I was told not to worry about it. When I spoke to owner he said that there were many times when they do work without a permit and if stopped they then go and get the permit. The owner basically said he would not help us obtain the proper permits after everything was done and that we should not worry about it. Long story short I had to pay another company to come in and open up the bathroom so the inspector could check everything out. It cost me a tremendous amount of money.

Please do not use this company. They do not care about the customer and are just looking out for themselves. In addition, their customer service is terrible. They do not return your phone calls and they are not professionals. Be careful because you are not dealing with license plumbers. You are better off hiring someone who is license and is going to do it correctly and with the correct permits. Do not let the initial estimate make you hire them. Trust me it will be a mistake.