Wireless World Verizon Wireless Premium Retailer

I've been going here for a few years now (since iPhone 4S was released) and have always recieved great customer service from all the staff that I have ever spoken to. My job has a business account with them but they (my employers) do not like sharing the "sensitive information" with us, which we need to do anything on the account. The staff is always friendly and patient with me while I'm trying to figure information out or calling my manager for information needed to upgrade or make any changes on the account. Either Jack or Sedat actually spoke with my manager over the phone and got her to add my name on the account so I wouldn't have that problem in the future (they may never know how much of an achievement that is, in itself). They have gone above and beyond for me and thats why I will keep coming back. See ya Friday for 6S+

I have been working with Jack, Ali, Marty and others here and their prior location in Carlstadt for about 12 years. I have always received fair pricing and excellent service. Jack has been there since I started with them and is very knowledgeable.

I went into this store location after my screen became pixleated. I used the phone a few moments before it happened and left it on my desk next to me (where I sat the entire time). A few minutes later the screen became frozen and pixleated. The guy at the store told me it was cracked even though there was no visible crack and I explained to him that nothing happened between uses. I asked him what my options were and he said you have no options. He refused to help me further and was very rude from the start. He was very combative and lazy in terms of helping out the customer. I went to another Verizon location. The guy at that location took out my battery and put it back in. The screen became fully illuminated with some pixleation. He told me the phone is covered under warranty and to send it in to be replaced. The other store was very friendly, and determined to find out the problem. They believed me when I said it wasn't cracked and proved me right. The other location saved me from having to shell out money for a new phone when there was nothing I did to my phone to cause a voided warranty. I will get the new phone this weekend thanks to the other location.

Great store awsome people best experience I've ever had.