Willow Sunoco

Just had a flat, and took it to these guys to fix, telling them that it probably needs a new tire. So they could have taken me for a lot of money, instead, $15 to fix the tire and all was good.
I also used them a year ago for not only fixing a flat, but somewhere else had cross-thread a nut on the wheel, that and the flat were fixed for $20. Good, honest people.

Good, solid, old school neighborhood shop. You can tell they take pride in their service and reputation. Also they are very accommodating when it comes to drop off service.

World is short of honest people...this guy is truly honest person! AND GREAT MECHANIC!

This is my first review ever, and there's a reason for it-- I rarely complain about service, but this place is a complete RIP OFF. I went on a Tuesday to replace my two front wheels--The gentleman by the name of Meer, who is the manager apparently, had quoted me at 290.31 which I saw when he plugged in the numbers on his calculator. THEN, when he verbally acknowledged the quote, he said 293.31 (clearly 3 dollars more than the number on the calculator). When I addressed the error in his calculation, he simply said, "oh...that's just for blah blah fees". Since it was not that big of a deal, and I shook his hand on it.

The following day, I went to work, and Meer said he would call me when it was finished. At around 4 pm, I received the phoen call saying I can pick up the car. Since I came home late that night, I decided to pick it up the followig day.

Thursday rolls around, and I go to the Sunoco to pick up the call. Another gentlemen hands me the bill and says its 365.88. What the f*ck?

I ask the guy why this happened and I was quoted at 292.31--apparently, they decided to do extra work on the cars without my knowledge, and forced me to pay for the repairs. When I contacted the manager, he simply said, "sorry, next time you come in, I'll give you an oil change on us." I'm sorry? I'm not coming back, because I want your business to fail now.

Since I needed to use the car that day, I was pressured to pay for this bullshit repair.

Please, for the love of God, do not give this place business. They will nickel and dime you to death.

I would strongly caution anyone from bringing their vehicle to Willow Sunoco given my terrible recent experience. Everything was working perfectly on my late model Mercedes (with less than 70K miles) until I brought the vehicle in for a simple oil change. When I got the car back, a strange noise from the engine compartment was immediately noticeable so I told the manager that something was not right. They agreed that the sound was not there before, said that it might be the oil filter, and asked to keep the car another day to look at it further.

The weekend actually went by and only after I called a few times did they finally tell me that the compressor, a/c belt, pulleys and multiple other items needed to be replaced for over $1,500. Of course, I thought this was highly suspect - the car had nothing wrong with it before but somehow 4 days in the possession of Willow Sunoco, it was rendered completely undrivable. They claimed it was normal wear and refused to do anything about it so unless I was willing to pay their fee, I would be forced to tow the vehicle to another shop to get a second opinion (which I ended up doing). The other shop (a Midas) immediately said that it looked like "outside damage" and that the compressor seemed to have been tampered with (they put that in writing). I also took pictures and sent them to a few "Ask a Mechanic" websites online which responded that they agreed with Midas' assessment.

I have the written opinions of several mechanics documented, EZPass statements proving the car drove well and at high speeds before the "oil change", and multiple witnesses who can testify that the car did not have any strange noises (or other problems) before taking it to Willow Sunoco. Unfortunately, Willow Sunoco is either incompetent or fraudulent - whichever the case, they certainly do not stand by their work and could be preying on unwitting Hoboken residents (who are either not mechanically inclined or just don't have the time to deal with these kinds of issues).

Unfortunately for me, my only recourse appears to be small claims court at this point which is time consuming and costly if a lawyer and/or time off work is needed. I sincerely hope this review will help spare someone else the pain that I am going through - save yourself the trouble and go somewhere else!