West Side Tire & Automotive

These guys are pretty good I try to avoid the shops such as Firestone complete auto care and Pep-boys because they do not hire real techs lol as, for this place they are good at what they do and they also have reasonable prices that are not completely marked up I am sure somethings are expensive, but overall they are what a mom and pop repair shop should be local dependable and reasonably priced and they manage to get the job done right the first time.

I've had work done twice here - alignment and tire mounting. The work in general is fine, but some attention to detail is somewhat lacking.
The first time I went for an alignment, I came home and found a vice grip still attached to one of the tie rods. I returned it the vice grip.
Second time around was to get tires mounted. I left the shop with a pulsating brake pedal. The rear drum was improperly aligned after removing and mounting wheels causing the pads to contact at an oblong rather than a circular motion. Owner ensured fix before leaving again.

Shop is generally kept clean, owner is very nice and the work seems fine, but a little more attention to detail might prevent these things from happening.

Great service, great people, great experience. I needed good tires in little time and Gino Jr. did exactly as he said he would. Highly recommend this shop!

They stand behind their work and will make it right. The problem is, in my experience it was never done right the first time.

My first experience with West Side Tire & Auto was simply to put new tires that I bought from Tire Rack. Gino suggested doing wheel alignment at the same time. I was impressed with the new wheel geometry machine they just installed and Gino's knowledge of the craft, so I decided to buy that extra service. Unfortunately, after the realignment the car was over steering and the steering wheel was off-center. When I pointed that out, Gino personally took the car for a test drive and although he felt there was nothing wrong with it he agreed to redo the alignment at no additional cost. Thankfully, it was done right the second time.

Our second experience was replacing break pads. Once again I got persuaded to replace rotors and breaking fluid at the same time, which would triple the price of the job. To me the rotors were thick enough to keep going, but Gino pointed out a lip that formed on the outer edge of the rotor and claimed that just putting new pads in would make the breaks squeak. He promised to put "high quality stuff" in, so again I bit the bullet and did the whole thing. Sadly, another disappointment. At least one of the breaks was making rustling noises and a rubbery residue was accumulating on the rotor. After a week of driving and no improvement the car had to spend another four hours in the shop when they discovered that the rotor was uneven or something like that, and had to order new ones in. So, I am doubtful about the quality of the materials and I am thoroughly disappointed with only superficial quality assurance on part of the owner.

If you promise top quality it is not enough to make it work, you should make it right and the first time around.

Update: I actually forgot one more very positive experience where they spent a good hour to find a very elusive leak in a tire. Fixed it perfectly where another shop gave up after three attempts. +1 star. I want to love these guys, but I hate wasting time.

Not only they do a great job (I've done oil changes, brakes and wheel stuff) they have an exceptional customer service. Highly recommended