WebMD

I am a physician who has been using Medscape for medical education. WebMD took over our educational site Medscape. Suddenly, I amunable to sign in with my password. The website help menu only offered an option to email Medscape for password help after several of my reset attempts have failed. I wrote several emails which went unanswered, so I found their phone number online (they do not provide the number on their website). I left a message for a "Kevin" to call me and help me out, but he hasn't returned my call. Several additional days of trying to get a person to answer the phone have been unsuccessful. The operator doesn't pick up, and when they offer a different extension for "further help" (extension 3), they don't pick up either. This is the most inefficient and unresponsive organization I have dealt with as a doctor, and it interferes with my ability to reset my password and accesss important medical educational material. A total disaster. I can't believe that an educational site would be dependent on such horrible customer service.