Hello,
I would like to begin by letting everyone know – BUYER BEWARE.
I came into this store (West Orange, NJ, 07052) on November 10th 2015 and spoke to one of the sales persons on the team. I will not disclose the name so they shall be referred to as “R”. I was picking out a gold name necklace for my mother for Christmas. I had picked out a 14K gold necklace with a nameplate. I did not like the chain that came with that necklace so I asked if I could choose another chain. “R” showed me other chains and helped me pick out a different chain for an additional cost. The original nameplate and chain was $200. The separate chain was going to be another $200. The grand total was going to be $400 plus taxes. I was fine with that price. “R” stated that they could reduce the overall price by $40 by only replacing the chain. I made my mistake here by saying “I think that the original chain’s gold is worth more than the $40 difference, so I want to keep that chain as a backup”. That is when things started getting suspect. “R” said that there would be additional charges at this time for putting the new chain onto the nameplate. I asked “R” how much and they said that they did not know and would have to get a manager. The manager had left for the night so “R” stated that a manager or “R” would get back to me the following day November 11th 2015. At this point I felt tension in the air and realized that they might not want to get back in touch with me. Still I waited all day for someone to get back to me. I am sad; because, I was referred to this place by multiple people and now I have to go back and tell them about this incident. I am posting this on November 11th 2015 at the latest possible time as I have waited all day for their response. I will be following up and posting an update shortly. I am letting everyone know – BUYER BEWARE. If you have any questions or need me to elaborate please leave a comment.
Regards,
Jonathan
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