Villa Venezia Llc

As a regular customer, I was disappointed when after arriving at 7:20 p.m. for a 7:30 reservation, we waited for almost 40 minutes only to have a foursome - who made it very clear that they did not have a reservation - were seated before us and every one else who was waiting patiently, only because they appeared to have a friendly relationship with a member of the staff. When the manager was asked why this occurred, he first said his colleague "made a mistake," before returning minutes later to tell us that the foursome was seated "because they had a reservation, and had requested a particular table which had come free.

While the food here has always been consistently good, the contempt for regular customers is a new addition to the menu at this once very good restaurant.

Place is terrible...never bring your whole order and ask if you really want the forgotten items. No longer order from here.

This restaurant used to be great. The food was made well and with care. Delivery was prompt and the staff was considerate. This has all changed. After years of ordering from this place, I will not be returning. The staff no longer cares about the customers. The last 4 times I ordered from them, they have forgotten necessary items or parts of the order. When they are called, they are aggravated that they have to be inconvenienced to come back out to fix their own mistakes. The last 2 times I ordered, they brought the wrong entrees, not just for one of the dinners, but two. This is unacceptable. Unfortunately, it is no longer worth the aggravation to choose to eat here and I highly doubt they will be in business much longer unless they change their newly found bad business practices. Its time to find a new place to order dinner from.