Verizon

Rudy the RUDE "customer experience associate" could use a few lessons in giving a good customer experience. I won't waste my time at this location again.

When I set up a phone line, they were nice and helpful, but then I noticed they mistakenly put the down payment on the wrong phone. When I went back, they tried to charge me a bunch of fees to fix their mistake. They sent a rude, unyielding rep to talk to me and though I waited over 30 minutes as she went back and forth to forward my questions to her manager, she could not do anything for me. As I waited, I watched the employees mock protesters outside the store, who were demanding better wages and benefits at Verizon. Very ironic and disgusting.

Worst service ever and if I can, I'll never ever like to have a business association with Verizon (FiOS). Wish, there was an option to give negative ratings on this page and I would have gladly done so.

Edward (known by Ed) is FiOS representative in this store. When I moved to NYC from West coast he sold me an internet+cable plan telling all the benefits and promising a $400 VISA card as a promotional offer if I sign-up the same day. Not knowing that this is a sham in making I went ahead, signed up, paid necessary fees and waited for 3 months after which I was supposed to get my VISA card delivered. Guess what? Nothing came in mail, and I decided to pay a visit to store again and talk with him. He recognized me and said, let me check, went behind the counter and said, seems like something went wrong, and I've fixed it, you'll get card in next 15 days. And, you got it right, nothing happened again. I went back, this time he says, my supervisor is here, let's talk to him. I sat in store for 30 mins and there was no supervisor. Ed tells me that seems like he is taking longer than expected and why don't you go back & I'll request him to call you back. the day, passes and so does the week, no one calls. I must've made 10 visits after that and everytime I was told, let me say him to call you back but I never heard back from anyone. One fine day, I stormed into the store and asked for supervisor's #. Ed gave me his # I called him up. Guy on the other side of phone says, "I'm sorry sir, let me investigate this and I'll get back to you by EOD today". This was a sigh of relief! However, he is Ed's supervisor so what can you expect? He never calls back too and to make it worse he stopped answering my calls. I called him from my home # this time and he answers and makes lame excuses that "I was about to call you", "I tried calling you, but didn't leave a VM" etc. etc.. Nevertheless, I asked him that, "where is my $400 card" and he says that, "do you've any written evidence that it was promised" and what can I say, all I could say was that I trust Verizon rep. (Ed in this case) as you trust your customer and "No, I don't have any written evidences for this". This guy now, says, "let me take an exceptional approval, and get it facilitated for you". Days, became weeks and weeks became months but I haven't heard back from him at all.

It's not a matter of $400 anymore now, it's more about how Verizon fools it's customers, train it's sales associates to throw scams around to get a wider customer base, and how less they care about a customer once sale has been made.

Worst telecom service provider's service ever !!

I went during off peak, no line, and this tech guy with Korean accent helped me and he was rude. He said, "So then, do it..that is what you chose to do, so.." He really did not want to help. Was annoyed with every question I asked. He made me so uncomfortable that I was not able to ask all the questions I wanted.

I was un able to pay my first month so i went to this store to pay with my passport they said that that wasnt enough and the manager demanded my social security and i did not provided it. Then they wanted more info and in said my passport was enough they blocked my account and placed my account on identify theft !