Verizon

After reading the reviews, I was skittish about visiting my local verizon store at Newport Mall, JC. Although I had previously visited the store in late 2014, the reviews did not leave me with much hope of having a good experience. However, during my visit during my lunch break, I was greated by a gentlement who took my name down and told me I was next. Within a few minutes (5 or so), associate Arlene Lal was up and running transferring information from my old iPhone to my new 6S plus. She was professional, curtious and knowledgeable. I had my OLD Samsumg with me and had not been able to transfer the contacts from the phone's calendar to my new iPhone. She pulled down an app, that not even the Verizon rep on the phone with me a few nights back knew about, and was able to transfer the information to my new phone. I had bought my own accessories through Amazon and the store Manager Jon Colon kindly volunteered to replace the protector I had purchased and transfered it to the new phone--he did disclaim that if it broke they could not replace it--and I agreed, the alterative would have been for me to do it myself and given my level of experience replacing existing phone protectors (NONE), I hedged my bets and relied on him instead. All in all, I write this to say this: people will rush to provide a negative review, but only a few would do the same to write a positive one. Thus, take these reviews with a grain of salt. If more of us took the time to write, even if a brief one liner about our experience, it would help to offset all the negativity that we tend to dish out so easily. The Verizon Wireless store at the Newport Mall is very organized and doing well! We all have a bad day once in a while, lets not punish everyone. Much love!!

By far i always have the best experience when i come into this store.

Great customer service.

The associates that work here are all about making money. From the minute you walk in they analyze you, if you're there to buy a phone they're quick to help, if not, good luck. I stood around for about 20 mins without help, to the point where I contemplated breaking something to get their attention. Only thing to be grateful for is the automated pay stations.

Horrible. Especially the Fios service guy. He doesn't understand what he is doing. When I was doing it, he said that it will be a month to month, but it turns out to be 2 year contract amd I had to pay termination fee. DO NOT have your Fios service here!!!!

Loved the convenience and service! Rep named Anthony was terrific and helped me save money on my new phone. Very informative!