Verizon - A Wireless Premium Retailer

This Verizon Store is outstanding!! First off, you don't have to wait for 3-4 hours just to actually speak to someone. The staff there is incredibly nice and patient unlike the huge corporate locations where you are just another number in the store. They took the time to give me a thorough explanation of everything that I was getting and I left an extremely happy customer. No this store is not corporately owned but judging from the fact that they do business or have a business deal directly with Verizon and sell all the same stuff with the same plans I'm guessing they are just as much Verizon as any other location with the signage on the building. I highly recommend this place to all Verizon customers in need of a un-rushed thorough experience with people who actually give a s*** about what really is best for you and your situation.

My husband and I went into this store to swap our phones with each other as it was my turn to have the new phone. Before we left, we'd been sold a Wireless hotspot and 2 SIM cards, that we didn't need, been misled about the effect of our transaction on our bill ("You -do- understand prorating, don't you? Are you listening to me?," said our salesman as he lied about our bill.)

The next day, when we returned the Jetpack Wireless mobile hotspot we were charged an additional $35 restocking fee even though we'd just bought it less than 24 hours before. Customer service from Verizon on the phone said it was their policy that any product can be returned within 3 days without penalty.

Finally they admitted they're not even a Verizon-owned store! and said that's why they don't have to conform to Verizon's policies! And looking at the printed invoice, I see in tiny little 4-point type under the Verizon logo where it says "A Wireless \ Premium Retailer"

You think dealing with a big company can be difficult??? Go here and they will lie through their teeth to wrench every penny out of you they can manipulate. We thought they were a Verizon store, which is why we went there for service.. bad mistake!

Keep away!!!!!!!!!