UPS Customer Center

Absolutely the worst customer service. My access point location wasn't available and it states I was to receive a call to request an alternative location however I did not. I had to call them. Really?! What kind of business is this? They keep you on hold forever in hopes that you'll eventually hang up. I was told my package was out for delivery when the tracking number states a destination scan of the Bronx. Previously, the guy told me it was on hold. What's the point of having a tracking number if you can't track the package. Corporate office needs to take a look at this place.

They don't even deserve 1 star! Worst company ever!!!! Should be called Useless Postal Service! I don't know why they have a customer service number because they don't help at all!! What's the point of me picking an access point if you stupid people won't even honor the drop off!!!

I hate the service!! I live in a multi-unit apartment building in the 10475 area, and the ups regular doesn't even ring my doorbell. He leaves it on the windowsill of the first floor landing. When I asked: "why did you leave my package on the window?" He stated: "the address is listed as a home. Can't go inside. "
I responded: "But you know that it's apartments. With individual doorbells and apartments!" The 10475 regular is very, very lazy, with no work ethic!!

UPS is bragging about a 94% on time delivery performance. They are able to do this by cheating. My UPS driver no longer brings my packages to my home, he doesn't even ring my bell. He simply leaves a "pick up at UPS" notice on the door and I have it on video. I confronted him about it and I got a very insincere sorry. I called "customer service" and they don't care either. Brush ave is also a joke. UPS is going downhill fast.

If I could select "0" stars I would. Everyone at that center should be fired. Over the past several months my family has not received any packages on time. I believe they don't bring any packages on the truck. Just slips of paper saying "Sorry we missed you". It's a lot easier to carry slips then actual packages. Several weeks ago both my wife (retired) and I were home all day. Was I surprised when I open the door to go out and found s slip saying they made an attempt to deliver a package. Man was I fuming. Our son was waiting for a replacement iPhone 6 Plus which was suppose to be delivered on Wednesday, did not get the phone till the following Monday. I am right now holding in my hands a final notice for my wife saying they will hold it for 5 days at the center. This is the first notice she has received. I am going to look into how I can file a complaint against this center.