U-Haul Neighborhood Dealer

customer service not helpful. when i picked up the van the girl circle around the gas level- she did not mark where was the line i return it with gas full back same as was picked up i did contact them and they never call me back and i was fuel charge $12.00 it was there error im paying for im not renting any more from this place ripp offs

They changed my reservation time to 10:30 instead of 10:00 with no reason, and when I got there sometime around 10:50 they informed me that the truck had to be back by 2:00. I was totally unaware of this when I made the reservation online but had no choice and took the truck. Of course I fought with them about the time limit.

I, a single woman, moved my entire house up to a 4th floor walk-up and got back by 2:20. They gave me a bill that looked like $85 (including a ridiculous $40 in gas!), which was fine. But later on my credit card bill it showed that I had been charged $170!!! When I called to ask them what happened, they put me on hold for 20 minutes, and then refused to take my call when I tried calling back. All of this for being 20 minutes late?

I WILL NEVER RENT FROM THIS PLACE AGAIN!!!