Toys"R"Us

Please train your staff well! When I return something and showing a photo ID, the clerk ask me for first name! Come on, everything posted on my DL! How a stupid worker who cannot identify first name and last name hired by this international business, excuse me??

This place sucks. Really. I don't leave bad reviews but truthfully, this place has the worst customer service and in-store stock. I was looking to buy a Playstation 4 and I found one left in black last week. I figured I'd buy it and test it out. One week later, I decide I wanted the same system but in white. I asked if I could return the system with original wiring, game bundle and paperwork.. Only thing missing was the cardboard that held everything together. And I was denied. No other option was even suggested to me. Customer service is absolutely pathetic here. That was the third time I had to call the store to even have a conversation with someone. The first time, The phone continuously rang, the second time I ended up getting someone but didnt even give me a chance to say anything before putting me on hold and the third time was when I some information.

Very disappointed. Last night I've tried to pay at the register, but a black skinny girl just looked at me and left, no biggies, I thought, I saw customer service is open, went there, when I approached the girl I said hi.. How's everything and that girl, Sara, just gave me the stinkiest face..she didn't reply to my question according my purchase. Here is one tip for you - if you are miserable don't work

Wow