Tod's

Purchased a pair of Leather Gommino Horsebit Moccasins here.

Just a few regular wears of the shoe, the bottom was visibly worn off.
I went to store on Madison avenue. After fight, they took the shoes, and sent pictures to Italy for review. after 2 months of waiting, Italy says it is normal wear and tear. Terrible doesn't describe it this company. Stay away!..

The manager Amelia Porchia was trying to be helpful, but she didn't return my calls multiple times, and promised to call me back over those 2 months of waiting.

My first experience with this shoe/company will be my last.

After 2 months, customer support finally called me. Said no to refund or exchange. Offered to pay for the shoe to be restored at leather spa. what is the point of restoring a shoe that was worn 3 times?! They seemed to think they were doing me a big favor.

oh, and the shoe is 35% cheaper on Amazon. an un-necessary extra insult to injury.

This lovely Madison store can keep my shoe, I don't want it, nor the reminder of them.

Please do not buy shoes from this store! Go to Barney or any other dep store. They
have a bad retrun policy. Love their shoes but because of the return policy I will not buy shoes from this store.

Tod's is my preferred brand for shoes. Stylish, extremely comfortable and classy. However, the staff at the Madison store has to be the rudest ever at a Tod's store.