Time Warner Cable

I was served very quickly and courteously here. Unlike the day before at TWC upper east side.

Very clean and presentable. Staff was very helpful and service was super fast.

I have been a Time Warner Cable customer since 2013, always with the bill being automatically deducted from my bank account. This year I moved to a new place down the block and went to the TWC store on 31-01 23rd Ave, New York, NY 11105, where I was assisted by this nice salesguy. I decided to not only update my address but to add cable and a premium channel (called Globo) that costs $20 on top of our bill. In order to have this channel we needed cable boxes, which we got it. The total bill should come up to about $113 per month. It turn out that TWC gave us the wrong boxes and we had to return to the store to an exchange. Ever since I moved, TWC was never able to set up correctly my payment to be automatically deducted from my account and I ended getting a bill of $267 every 2 months - $133 per month while the agreement was $113. I already had a tv so was able to watch Globo and purchased the cable box that has the guide options, my roommate did not...she purchased a smaller one. The salesguy was aware that we BOTH wanted to watch this channel - months later when she finally purchased a tv she found out that her little cable box did not allowed her to watch the channel we have been paying for. I called TWC multiple times and all what they do is explain the numbers on my bill and all the discounts that I already get - Today after being on the phone with TWC for over 2 hours, the teller offered a new cable box to my roommate for another $11 on TOP of the $133 as the BEST option she had it for me. Paying more for what they made us to believe that we have purchased at first...after months of not being able to use it and adding $11 to the already wrong amount of $133. My cycle payment/service ends in August 14th when I am ending my contract with TWC and I will make sure to share my experience with every human being.

Went in to have our service switched to our new apartment. We worked with Mario and he was incredibly helpful and friendly and he explained everything and even lowered our bill by $80 a month. Dealing with cable companies has always been a hassle in the past but this was such a positive experience. Will definitely be going back.