Theory

Overpriced but beautiful store.

Customer service was sub par. The young lady at the desk was asked to locate a sweater in my size so I could charge send to my apt. Once she located the sweater, 15 mins later, the associate was very short and dismissive assisting with my order. After filling out the shipment form I had to ask her to remove it from the counter where two others were being helped - I felt my cc information as just left in plain view. walking out feeling uncomfortable, I never received an email confirmation of my order, shipment or tracking info. Love the clothes and service is usually good, however felt there could have been a few things done differently.

I was looking for a pair of pants but Theory stores near my place ran out of the model I was looking for, so I ordered it through this store and they were very responsive! I actually ended up ordering 2 pairs of pants from them and shipped to California.

I visited during an open house where staff was beyond friendly and generous with their time and treats (macarons). They have a large selection of business casual and casual items, in black, white and grey tones, including athletic sneakers. While all of their products are extremely high-quality and gorgeous, they're also out of my price range.

And I love how they treat you with a glass of champagne for your visit, Not usre if they do it all the time, but that was black Friday weekends for me.