The UPS Store

NEVER use this UPS shop.
On December 2nd, 2015 I sent my Montana Gold Gibson Guitar to a buyer in Texas. When it arrived in Texas on December 8th, the buyer informed me that he was unhappy because the neck was broken and there was a significant crack down the rare Hawaiian Koa wooden body. This guitar was worth at least $3,000 (as declared on the original package) and I had to immediately issue a refund to the buyer due to the new damages.
According to their investigation, that was my fault although I got a shipping box from Guitar center, and hard original case wrapped with three layers of bubble sheet.
I paid $117 shipping fee to destroy my $3000 guitar, so THANK YOU SO MUCH.

I use this location regularly to drop off packages with prepaid labels, so I spend as little time in the store as possible. Still, the associates drag their feet and give you the impression that they hate their jobs. On occasion when I ask to get a receipt and get going, the associate prefers to spend ten minutes explaining to the previous customer all the options for insurance and shipping, rather than the twenty seconds needed to scan my package and get me out of the store first. No extra points for efficiency either then.

Buyer beware. Do not go to this store. There is no reason to step into the store. They will rip you off.

Have had multiple bad experiences here. They try to charge whatever they feel like, I suspect they think they can get away with this in a neighborhood that is being gentrified. Does UPS not look after their stores?

Yesterday I went in and was quoted $50 to pack a computer. This was just for them to pack it, not ship. I was told by the associate that she really had to pack well because she was responsible if anything broke. Ok so sounds like a good deal?

I come back in and for packing alone 75$. This was to pack two boxes. I brought up that I wouldnt need insurance because she claimed she was responsible. No she wasnt responsible for anything, insurance was required. She began screaming at me when confronted about the difference in price. I went outside and called fedex kinkos around the corner on 125th. They would pack for $35. When I went back inside and asked to remove the items from the box and that I was taking my business elsewhere the price went back to 50$. I ended up paying because I was in a hurry.

I was shipping these items back to a company I was employed. I needed an email receipt for expenses. They promised to send but never did. When I phoned today I was told they would not email the receipt and that I could come in and pay to use their computer to email it to myself (They have a half hour min).

DO NOT EVER STEP INTO THIS STORE IT SHOULD BE SHUT DOWN.

Very disappointing. I hardly ever speak negatively about people or businesses, however, for this establishment, I had to share my experience so others don't have to waste their time. I have a UPS account, and what I do not understand is that I cant delivery letter packages to this location without a printed prepaid label. And when asked if I can print the label at their establishment, I was told to pay for computer services at $4.00 and then an additional .50 cents for the actually print out. And on top of it, they advertise Notary services without actually offering the services, taking away all exposure from REAL notaries in the neighborhood. Harlem, NY please Beware. There's a more dependable location in the area. The UPS on 116th and Lenox. Go there instead. Much better service.

This place is simply TERRIBLE!!! By far the worst customer service I've ever experienced in my life. Not only did two of the packages I shipped get to their destination completely wrecked, but I'm still waiting over a month later for the compensation from them. I keep literally getting the whole "the check's in the mail excuse." And in all that time I only actually got the manager on the phone once. And every time I asked when he would be in the ladies working there (both incredibly rude and even more incompetent) claimed ignorance on his schedule. DO NOT USE THIS LOCATION!!! No matter how desperate you may think you are, you are better off just throwing your package away. Zero is much too high of a rating.