The Home Depot

The miss at return department takes forever on everybody on. The line.

Piss poor management and customer service. Most store staff don't know what they are talking about or just have no clue. They just don't care about the customer. Forget about calling any department. You have been warned!

When this store first opened years ago, staff were available and knew their stuff. Products that home-owners needed were well-stocked, well-organized and well-marked. Now, I dread going to this place--it's hard to find any help for long periods of time, and even harder to get information that helps me. The inventory is often pathetic...how many times have I gone to get, say, two knobs for a drawer, but they only have one in the store...I'm told it's out-of-stock" or "Hmmm, maybe it's discontinued" or "Hmmm, maybe it's available at another store", or "Hmmm, maybe they moved it to in an isle on the other side of the giant warehouse shell"...If this happened once in a blue-moon that's one thing--it's happened to me a lot....The store also isn't well-lit and clean compared to Lowe's or even other HD stores I've visited...Perhaps the store is better-suited for home repair or construction contractors/trades-people? I need a window screen repaired. Haha. I need help choosing one of thirty-seven different brands and types of wood glue? ...should have brought my iPad to google for half-an-hour...The Information Desk seems to be only for professionals/bulk purchases...Most of the employees seem like they would be happier elsewhere...Some seem genuinely interested in helping, but management works against them or they are just in over their heads. Often, staff seem clueless in the merchandise and/or customer-service professionalism...One evening I ran to the store to get a replacement light-bulb for my desk lamp, and as I approached the lighting area, a frustrated-looking employee stomped passed me saying to himself "man, I HATE working here..."...And he's being paid to be there...Bottom-Line, I will either go a longer distance to Lowe's in Union or the Home Depot on RT 10. Maybe the regional accountant for HD is happy, but I haven't met anyone else who is. It seems a management problem, perhaps at the regional level? I guess they make their numbers well-enough with people other than home-owners in need of assistance.

On Sunday, October 26th...I went to this location to buy contractor bags but as usual I like to roam the store to get home ideas. I went to check out as I approached the counter one of the sales people was friendly but this other young lady wasn't that pleasant as I was given my change and receipt I asked her for the sales flyer.

She said she didn't know where it was..so I went to the self checkout and asked another sales person she sent me to customer service. I stood at customer service and waited for the two ladies to finish their conversation but it seems it didn't matter that I was waiting so I just interrupted and asked for the sales flyer. They stated the store didn't have any.

REALLY!!! Did someone fail to tell the employees so customers wouldn't have to walk to three associates to be told a high volume store doesn't a store sales flyer on Sunday Morning. I love shopping at this store for convenience but customer service is HORRIBLE!

I had a bad experience that will likely influence any future recommendations.

I went to buy a dryer, The delivery guy comes, says it doesn't fit. Now, the delivery company is saying I refused delivery. I went to Home Depot, I paid cash, and now I have to wait 3 days until home depot decides it's ok to give my money back.

The problem here is you're buying an appliance from home depot, but the delivery is 3rd party, so what happens is, if anything goes wrong home depot just points the finger at you. I had a 20 minute argument with the appliance lady because she kept discussing fault and measurements, with complete disregard that I've been waiting 15 days for a dryer delivery and now 3 more days to get my money back.

The idea is that you should buy an appliance from someplace that takes responsibility for the sale and delivery. I was not offered anything at all in terms of replacement, I was told over and over again about the door measurements, and how I should come back in a few weeks when there's a better sale. I felt accosted and blamed. I am not a delivery person, neither is the sales person, none of us know why the delivery guy wouldn't even take a second look. So now you're stuck dealing with two different companies for one simple thing.

I bought something, had a problem, no one could help, I have no idea when I'll get a new dryer.
Sad customer service. Save yourself a load of time, money and trouble.

******Buy an appliance from an appliance store.******