Tenafly Bicycle Workshop

I've been itching to replace a 9yo bike that I ride recreationally for some time now. Not only have I been shopping bikes, but also bike shops. I brought my old bike into TBW for a repair for the first time with no intent on upgrading on the spot. Not only did I find a fantastic shop, but I walked out with a new bike that I am very happy with. I am very pleased with my decision and by no means was I pressured into purchasing.

I have been a customer since 2002. The shop has built up two bicycles for me including a Rivendell Rambouillet set up as a credit card tourer and a Look 585 set up for a 40+ year old way past his racing age. The staff appreciated both bikes and don't mind eclectic tastes in bicycle parts. I have had four sets of wheels built up, and all were without issues. Highly recommended.

I purchased a bike here (actually, over the phone, which was great-- I knew exactly which one I wanted and Tennafly Bicycle Workshop was flexible about letting me do this) as a gift.
The staff was aware that I needed the bike about a week and a half after purchasing it. Unfortunately due to a circumstance out of the control of TBW someone scooped up the last of the model which I wanted just as it was about to be sent to the shop. Result: seemed like there would be no bike by the deadline. Sensing that this would be a massive bummer, TBW tracked down the bike at another location (actually an upgrade, which they gave me for free), drove two hours to get it, and had it ready for me by the day they promised. I was very impressed with how they handled the situation, and will definitely be returning although the shop is 45 minutes from where I live. Every bike shop can order your bike and have it delivered, but not every bike shop would send an employee two hours to pick it up if it were out of stock... Thanks guys and gals who work there.

This is a real bicycle shop. All of the employees are legitimate bike riders and enthusiasts. I have purchased 7 bikes over the last 4 years and these guys stand behind everything that goes out the door. Its refreshing to find a LOCAL shop with the knowledge and technical expertise to handle anything from a kids first bike all the way up to a crazy enthusiast like me and my crazy requests.

Bottom line: top notch service, dedication to the craft, and usually a free espresso while you wait.

I was getting ready to replace my Yeti 575. The folks at TBW knew the new SB-66 was comming out soon and would be a more appropriate bike for me than another 575. Rather than make the quick sale they advised me well and I am glad I waited. I love my new Yeti SB-66. Rich even picks my bike up for service since I don't live in the immediate area.