TDY Moving & Storage Inc

I had a few problems with communication during my long distance move. The owner, Ed McKeon, took care of it when I was able to get in touch with him. Running a business is hard and running a moving business is harder, there will be bumps along the way and I in no way hold this against the owner or company, only took 1 star off for how long it took to get in touch with the owner to resolve the problems

Amazing experience!! The guys were very fast, efficient and extremely careful with my furniture. They moved everything seamlessly. They were also very kind and friendly. I would definitely recommend TDY Moving!!

I would like to take this time to thank TDY moving and storage company for the amazing job in assisting me in my move I would personally like to take the time to think the two gentlemen who personally help me Sadik involve from TDY moving company I would recommend this company for any type size move in the world thank you

Update 10/28/15: The owner Ed called me this morning and apologized profusely for what happened. Said he did not know about what was going on (the calls were not routed to him). Also vowed to improve the company’s policy and give his cellphone number to all future customers so that they can contact him directly with concerns. I appreciated him reaching out and believe that he genuinely felt sorry for the way things were handled...seems like a sincere guy. He even offered to refund part of our payment which we also appreciated. THAT’S good business.

10/27/15: I took a week to calm down before writing this review to reflect on my experience and hopefully write a more balanced review. I was moving from New York to Georgia and so researched moving companies since I had some furniture that I spent a lot of money on and I didn’t want to risk friends helping me move them. I interviewed 3 companies and decided to go with TDY because the reviews online were great and the price was competitive. Well now I know the price was too good to be true. I had to change my move date several times which they accommodate without any problem. I continuously remind them of us not being available the first 5 days after moving for delivery and on Saturdays because it’s our day of worship- this they said would not be a problem. Things started to go downhill on moving day as when they arrived they told us that the cost of the move would double from $1100 (what was initially quoted) to $2300!! because they did not know about a storage unit in the basement. I explicitly told the person about the storage unit and the approximate number of boxes there when she did the initial proposal (she did not have time during her evaluation to see it...in hindsight I should have insisted she see it). Given that we were now in a time crunch we stupidly still went ahead with them and now instead of using cash to pay half on pickup and the other half on delivery, we had to use our credit card and pay the FULL amount upfront per their policy since we did not have that kind of cash available. Prior to pickup and even on the day of delivery we were quoted 3-10 days delivery time. We got a call 1-2 dys after pickup asking if we were available to accept delivery in a day. We reminded them that we stated on numerous occasions before pickup that we were traveling for work and not available until 5 days after. I guess that was our missed window because after multiple calls to their dispatch department to find out what’s going on with our stuff we would get vague replies that it will be delivered soon. The phone was answered by Nigel who was polite but unable to provide any information so I would leave message after message for the "boss” Adam who would then take days to return my phone call. Fast forward 3 weeks- we were relieved to get the call that our stuff would be arriving soon. The 2 people who delivered our items were very polite but dropped several boxes and stacked heavy boxes on top of boxes clearly labeled FRAGILE. After all of this frustration I now have my most prized possession, my china cabinet, that I wanted to protect the most ruined. The doors and shelves were taped together with duct tape (by their moving personnel) so the wood is damaged when the tape was removed. Pieces were also missing so that it can no longer be assembled (their personnel tried and stated this fact as well) and the sides had big pieces of wood chipped! I also have chairs with a broken back and foot. 2 bookshelves and a lamp totally destroyed, a box of china that I received as a wedding present with all plates and cups broken! Even with all of this I never once received a call from TDY apologizing for any of their mis-steps and damage. I am looking into any legal action I can take including following up with the BBB but would definitely NOT recommend that you choose this company.

I've never used a moving company before but my back is just not capable of lifting what I used to be able to. These guys were awesome!!! Very quick, very professional, and managed to have trucks outside my apartment within an hour of calling. I recommend these guys to anyone looking for the best bet for your buck!!!