T-Mobile Sunnyside

This is one of the bigger T-Mobile stores in the area, and, needless to say, it gets very busy especially after 5 pm when people return from work or on weekends. I've been a T-Mobile customer for more than a decade and have had to return to this store so many times, and I've seen many of the staff who are still there! You can never expect extra friendliness from a mobile phone store anywhere, but you have to give credit to many of the long-time staff who do try their best to be as courteous as they possibly could on a daily basis, especially after 8 hours of work each day. I've had to stop by at the store for many issues during the past decade, including exchanging / returning devices, and the staff are always helpful.

The store itself is neat, and for a long wait, they put your name on first-come-first-served list. I doubt a visit will take more than an hour, although it could certainly feel that way on some days. Still, it's one of the consistently excellent neighborhood branches.

This place is horrible. There's always a long wait to be attended. It's worse than the DMV, took them about 3 hours to attend me the last time I came here. No lie, I signed in at 6:55pm and left the damn store at 9:45pm while they had closed with people still waiting inside. Just terrible, don't go there unless you have nothing to do and like to wait. Unfortunately I had to come back because I'm having problems with the phone I bought, they told me that it'll be a 20 minute wait, took 1 hour this time around. They need to hire more people and train their staff to work faster as it seems like they are just chilling and taking their time.

ugh

everyone who works there look nice. but the this rep!!! JOEL is a very helpful man. he answer all my questions and i set my phone up. i have never came across with such a nice retail person. help/fast and to the point.

Employees seem to be a little indifferent but the store looks neat