T-Mobile Brooklyn

It's the best❤

it was very good,best customers service

I went in over the weekend and it was little busy. it seemed like everyone was busy with a customer. i liked that the staff greeted me when i walked in and one of the male workers asked me what i needed help with. My phone was giving me issues, freezing and shutting off. He took me to the back of the store and sat me at a desk and I was helped by Patricia. I was really all over the place because I didn't know if i wanted to upgrade or just fix my phone. Patricia was very patient with me and basically told me the pros and cons of the situation. She even got up to show me phones around the store and although it kept getting busy and people would ask her questions she always excused herself. She told me she was the manager and even apologized for having to split her attention between me and everyone else. The entire atmosphere of the store was amazing. everyone was smiling and even joked around with me when i was still unsure of what phone to get. finally Patricia and Ben convinced me to get the iPhone 6. I have no issues with my phone now and Patricia even did a warranty exchange on my old one so i have to brand new phones. She walked me through setting up phone new phone and even took the time out to transfer my information to the new one! overall this store is one of the best in brooklyn that i've been to. sometimes it gets hectic but i definitely appreciated being helped by the entire staff.

Please don't ever make the mistake of going to the store and dealing with Patricia the store manager. She is a horribly impatient customer service representative that I have had numerous encounters with. All she is concerned with is getting customers in and out as quickly as possible, which would usually be a good thing except for the fact that each customer deserves your undivided attention and should not feel pressured into thinking that their problem is insignificant. I've had numerous problems with my phone since switching to T-Mobile and everyone has been otherwise helpful except this young lady. She gives the store a bad name and I feel bad for giving it one star but I have to be honest about my experiences with her.