T-Mobile Bayonne

Ok

Katie (Katy?), the assistant manager, was very helpful and friendly. By far the best phone store experience my wife and I have ever had.

There is one manager, Shaun, who was unprofessional and has no empathy whatsoever. I came in to exchange for a 3rd phone because, right out of the box, my phone had a hardware defect. His coworker clearly saw my problem, but Shaun refused to acknowledge it. Telling him it's a hardware problem, he decides to run the diagnostic to check software. After it said nothing is wrong with the SOFTWARE he tells me he can't exchange it. He was less than helpful with my situation and had an attitude about me wanting to exchange a device that was defected right out of the box. The other manager and sale associates are nice, can't say for the store manager, but Shaun just refused to acknowledge my problem. I'm sure no one would want to own a phone where there's a problem right out of the box and potentially pay a deductible, where that could easily be prevented, but once again he lacks empathy.

There is absolutely no customer service in this location. The manager is very cold and non-apologetic to a customers situation. They make you wait a long time to help you and they when they try, the could care less if they lose a customer. Its worth driving to Jersey Garden or Jersey City to get your phone. You definitely get way better service.