Staten Island Toyota Services Department

Overpricing doing very bad job,charge me 4500.00change 2012mazda 5 airbag .after fix the airbag light still on.pay good price doing bad job .

Take way longer to finish work on your car than they estimate. Poor customer service.

After attempting time and time again to make an appointment online I FINALLY got in touch with the Services department for an oil change and tire rotation. First thing Wednesday I dropped my Subaru off and they told me it would take about an hour. 3 HOURS LATER I am told my car is ready, however, the paper work and car they tried to give me were not mine. They had lost my car. I get it all worked out and went home (with the correct vehicle) The next day my car stalled out, was shifting funny in low gears and was burning off excess oil. My husband checked the oil level, noticed it was inches over the max fill line then contacted Bay Ridge Subaru to make an appointment for the following morning, they found that Island Services DID NOT do a tire rotation, they DID NOT do a proper oil change they DID simply added new oil on top of the old. The original crush seal was still on our 2015 Outback. If we had not gotten this fixed by competent mechanics a number of detrimental things could have happened to the car, to us or other drivers on the road. Terrible, irresponsible service.

Overpriced, played games with the billing (told me one price, then when it came time to pay it was mysteriously another price), broke my fob and lied to my face saying that it was already broken when i handed it to them, and worst of all when i started doing my own regular maintenance i saw they didn't take good care of the car. i stopped coming back after the 60k tune up, after checking on their work i saw all the fluids in the car were running low and the coolant was practically empty.

Wrong label. It should say Extremely Poor. Non-existent service. Rules changes every time I come there. Last time when they did the service and my low tire pressure light was on, they refused to check my spare tire, stating "they are afraid to damage the cover, but they would do it for another $20." Total rip off!