State Farm: James B Lavelle

I recently purchased 2 policies through the James Lavelle Agency and I am so happy with my decision to do business with them. It has been such a pleasurable experience working with the staff members from the moment that I called in for the price quotes. The staff made sure that I was well informed and they gave me multiple options to fit my needs. I expect that I will be referring friends and family to this agency quite frequently. Thanks for all of your help everyone!!!

I have been with the James Lavelle Agency for over a year now I have multiple policies and I have never experienced anything less than excellent service from all of the ladies in the office. Everyone is always very friendly, helpful, and efficient and it is always a pleasure speaking with anyone of them. Thank you so much ladies, I look forward to continuing doing business with you!!!

Buyer Beware.
As unprofessional a company as I have ever witnessed.
Clearly Lavelle and his group do not care about his clients and it shows.
Rarely if ever did I receive an email/call with regard to any concerns with my policy. Bills were botched each and every month for 6 months requiring hours of calls to the main office to clear the mess. To top it off, I was being billed for an additional policy I had not even signed up for.
I am moving on starting tomorrow.
And if I could enter zero stars I would.

Stay far away from this agency, I have been with them for well over 20 years, never had a claim. I just filed my first claim and needed their assistance, Jessica or James would assist. I will be looking for a new agent and if I cannot find one, then I will be looking to change insurance companies all together. They are fine to collect your money but that is all they are good for. Notice all the positive reviews are in the area of sales. They are terrific at selling you / quoting you to get your business but I hope none of you ever have a claim, if you do, you are on your own!