I had home insurance through this agent for a short while. I ended up canceling because I was promised a better price through my car insurance company which I have had for several years. It ended up not working out as they said. I decided to go back to state farm and went through the whole process of getting a quote they even came to my house to take pictures. When I called to move forward i was told that they reached their quota for that month and weren't able to take any new policies. I understood and called back a few weeks later to find out when they begin taking for the next month so I could make sure I didn't miss out again. When I called I was transferred to Brett Berges who very rudely told me that he was a businessman and because I cancelled and didn't show him loyalty he would not be showing me loyalty and I would not have priority of any kind when they began taking new policies. He also added because I wouldn't sign up for auto insurance with him it is not in his best interest as a businessman. The fact of the matter is they were charging significantly more for my auto insurance than what I am currently paying (to be clear near double).
I have never had an experience like this and really couldn't even believe what I was hearing when he was saying it. I'm so disappointed in this company and Brett Berges in particular for his rude and unprofessional demeanor.
Log In
