Star Auto Mall

I went there for a service for replacing the tail lights on my 2013 BRZ due to moisture got in there( It's a factory defect). I happened to see the mechanic in the parking lot before I entered the office and I showed him the tail lights. He spontaneously said " Yeah yeah, those high SUV bump into the tail light and caused a leak and water gets in there." I was like " but the rear bumper and trunk has zero sign of scuff of scratch mark." He said," It's by a high SUV". FYI my tail lights are 100 % new with no sign of scratches at all, so he's saying the SUV bump into the tailight and cracked them and leave no sign of trace, he's a true physicist. He said it will cause me money to replace them. ( He didn't even open the trunk to look at the inner side of tail lights)I was like, " No, that doesn't make sense at all". Then he told me to speak to the service manager. I asked him to show me the cracks on the taillights which he had nothing to say. After he examined the tail lights he said he will replace both for free. ( He didn't need to open the trunk either).. That's not a honest business practice there.
That mechanic thought I'm one of those house wife that doesn't know anything about cars and tried to play this game. Service manager also told me he may not have the tail light in stock so it will take long, thank god I expect to drop off the car so that couldn't bother me.
I went there because it's close to my house, otherwise I will avoid going to it for service as much as I can.

Bull shit dealer

Great dealership! It was a pleasant experience. I'm comfortable strongly recommending this dealer. My salesman was terrific. He made the buying process easy and stress free.

It was a horrible dealer and terrible experience. At first, they tried to give you a nice price, but they push you to pick up the car. They even cant wait until weekend. Also they do terrible job on financing to get you pay more. Even though it is 0 percent financing. Moreover, make sure they will give your registration in hand. since mine was lost in mail and i got a ticket because of registration expired. Also when i was waiting the bill from the bank, all of a sudden, the dealer call me to ask me to pay the first month installment to them. When i told him to fax over the bill, he said he doesnt has it. WEIRD. Please avoid this dealer.

I wouldn't come here because it's a wonderful place to be. I would only come due to convenience and even that would sometimes stop me. There's was only one good experience out of 3 which was good.

The bad experience came from this one sales asscoaite which was lazy, slow and extremely rude. Wouldn't even bother trying to look up a part for me.