Staples

The customer service in store is great but I was on hold with this particular store for 25 min just to find out the price of scanning a document. Wasn't too happy with that.

The worst retail experience I have ever had. Went to get a package shipped, instead of helping me some kid in the print copy department got an attitude with me and told me I needed to use the automated system because he was too busy (I was the only person in line).

After spending 30min trying to fugue out their system I printed my labels and and waited ten more minutes being ignored until I physically walked over to the associate and asked him if I did it right. He said I did and told me to get a box "Over there." There were no boxes in the size I wanted. After 10 more minutes of waiting to be helped I asked the manager (A frumpy looking guy in what looked to be sweat pants) for help. He told me I'd have to buy a box from a different part of the store. At this point I had been in the store for an hour and was 10min late to work. I told the manager forget it and left. I will never be returning.

Great customer service. Peter really helped me out with my printing needs despite my having several snafus while printing. He was patient and helpful. The staff bound the books for me much faster than I expected. A good experience!

This store is poorly run.

I never leave reviews but thanks to Google and the convenience of a simple review button after a google search for this staples so that I could call them to make sure my print was ready. From time to time, I have to be a little aggressive to get print jobs done as employees here are super slow and drag their feet. They are very lackadaisical. They really don't care about the immediacy for your print job. Their USB printer machine would not read my USB (3 time in years... the thing never works). A kind person did help me but he could only take the order (and my money) and had to wait for the printers to print the job. Situations like this has happened many times. In the middle of a move and my printer is packed otherwise, I would've printed my project myself. You're better off buying a printer and printing your jobs at home or going to Kinkos over by Exchange Place.

Also, my son once forgot his library book in the store. I called and they confirmed they had it and it was put in a drawer in customer service. Apparently an employee within their store stole it because when we went back minutes later (I lived across the street), the book was gone. The store manager nor the person who originally found the book could find the book.

I went in with my mother just to browse around, looking at computers since I don't have one for myself. We passed by the phone section like we always do, looking around at the pretty new phones, etc. An employee actually told us about the deal and promotions, which intrigued my mother to say the least. So we came back the next day, and wanted to see if she could get an S4 with the deal. We were able to get one for herself, and me, and get major discounts on cases and micro sd cards. I'd been going to that staples for about 8 years now, and it's really come around within that time.