Staples

If u know what u need great store, however when u need help omg issues. On hold for 10 mins waiting for them to pick up

The only descent time time to go here is 30 minutes before closing. Lines are ALWAYS long. Especially the line to get ink. If you're going here for ink only because the only line usually open is that one.

Improper signage, lack of cashier's, manager's no where to be found! No wonder this company is going down hill. They couldn't be bothered to be helpful!

My HP laser jet printer was printing double images, I lost pages of Staples labels, and I noticed the black ink was low, so i thought it was the black toner that was causing the problem, so I went to Staples where I purchase ALL of my supplies for years and I asked for a black toner, they did not have the single cartridge, so I had to purchase the double. When I took it home the problem was not solved. Then I noticed it was a problem with the Magenta cartridge that I purchased previously, it was leaking and the pink powder was all over the inside of my laser Jet, it was defective. I got the report out of the printer and I took it back to Staples, where I buy ALL of my supplies. Although they have a posted policy that states if you are not 100% satisfied with products it will be replaced. I asked for a replacement for the Magenta cartridge and I was refused. I let the night manager know that I had an emergency situation, I needed it for my customers order in the morning, but was refused a replacement because it was opened. How would you know you have a defective item if you don't open it? The manager told me I had to get in touch with HP company, but I did not give HP my money I gave it to Staples? I have been purchasing supplies from this store for years and I have spent thousands of dollars in this store, I am not 100% satisfied and Staples should provide me with replacement cartridges. I asked if the Magenta is defective and I purchase another Magenta and that is also defective do I have to keep piling up defective cartridges. I purchased two black one Magenta and one Yellow cartridge on this day July 26, 2015. this caused a hardship for me, however I had no choice as I needed it for the labels for my products. I want to be compensated for the inconvenience and the false advertisement of 100% guaranteed satisfaction.

I called to ask they of product availability. They put me on hold for 20 min and hanged up on me. Worse customer service ever.