Staples

Lashawn is the Best Newest Cashier there! She fast! Polite and Very Helpful!!!!

I am a teacher at a nearby school and I stopped by to get supplies after school and some treats for my young scholars and I asked if I could use the restroom. The manager Rosaline told me that I could not use it as it was for employees only. I asked if she could watch my items so I could go across the street and use the bathroom at IHOP. I went to IHOP and made a purchase so I could use the restroom. I returned fifteen minutes later to discover the manager Rosaline who is Hispanic allowing a Hispanic woman to use the restroom even though she just told me it was for employees only. I will be contacting corporate to complain. White and Black customers should also be able to use the restroom.

Unfortunately this is the only Staples store left in the Bronx. With the exception of the staff in the shipping and mailing area, the staff is horrific starting from the manager. The customer service checkout is incorporated with the regular check out area. I had to return an item and was told I needed to wait in the regular check out line which was approximately 20 people long mid day on a Saturday.

This store is heavily used as there are not many stationary stores and there are a lot of schools in the area. The check out area usually has one cashier two at the most regardless if the check out line is coming out the store.

The copy and computer area is even worse. Most of the time there is only one printer working for four computer terminals. The computers as well are usually out of service and there are always two to three people waiting to use the computer.

The staff is generally unfriendly and unavailable to answer questions. And if they do help you, and it appears that you are asking too many questions they tell you to go online and purchase the items you are inquiring about.

After my last three experiences at this Staples store and the one in Harlem which is even worse than this one, it is no longer surprising to me that Staples is going out of business throughout the city. Unfortunately despite not liking this store there will be times where I will have no choice to continue to utilize their services.

I do hope that they read the numerous low ratings that they receive for this store and their services, and that they being to make vast improvements in this store.

Last Thursday Jan. 7th around PM with the exception of one store manager (who was working like crazy to try to make up for numerous deficits), everything else was horrible as far as staff goes. Super long line to wait on with just two checkouts open, people were actually yelling out on the line to the employees working the registers. And on a whole different level, I was trying to purchase a photo printer which they did not have, wanted the tech dude to help me find one online from the store and he told me to just shop from home, not helpful at all, or polite to say the least...