Staples

Have been on hold for the past hour and a half... Have called from other lines and just get disconnected. Getting very aggravated and will be sure to never use their service again.

I purchased a tablet from Staples- and Mina was excellent! He demonstrated excellent customer service skills and really took care of me. He asked me a bunch of questions and got me exactly the Tablet that I needed. If you want a good experience shopping at Staples- come to this store and talk to Mina!!!! :)

phone service sucks. have been on hold for 20 minutes and STILL no one has answered. what kind of business is this? they praise themselves on customer service and they can't even answer the damn phone.

I went online to view the store hours when i happened to look at the last two customer reviews. Both drastic opposites of the same manager Mina. I decided that this guy has to be a d*** since he actually decided to review himself. So i decided to seek this guy out and see what he is really about. By chance he was actually working today so i need to purchase a printer. I was acting a bit rude and condescending on purpose to see his rudness come out. I have to say this guy did not lose his professional composure once. The whole time spoke calmy and with respect never once giving me any type of attitude. After a while i dropped my attitude and gave this guy a chance at a normal conversation. I went in for a printer and he had me walk out with a brand new laptop to go along with it. He even set me up with 2 years of full protection which i almost never get but he explained all the benifits and it was stupid NOT to get it.
VERDICT:
Mina the manager is an asset to his store. In all my years of going to retails stores i have never had a more pleasant experience. And if that's not enough lets keep in mind i was completely determined to have a customer service nightmare. Staples has earned a customer for life thanks to a horrible review.

Store manager Mina is the rudest guy out there and does not care for customers. I was there to return a product and he treated me / all others who came in as a piece of S***.

STAY AWAY FROM STAPLES AND THIS GUY !!!!

UNFIT TO BE EVEN RATED....