Southern Westchester Ortho: Spencer Eric M MD

You have to fire your billing department lady.

I visited this orthopedics for my daughter's fracture on her ankle. Hospital itself and the doctor was great, and one day they sent me bill $1200.
My daughter was already examined and treated from urgent care before I got there, all they did was read x-ray again and give basic examine.

So I called and this crazy old lady was asked me if my daughter got cast. I thought she got air cast from there (which she got from urgent care ealier) so I said yes. And she says $1200 is for treatment of that fracture.

Are you crazy? are you asking $1200 for that piece of plastic that you didn't give us? By the way, urgent care charged me $150 and I thought it is too expensive.

And when the old lady found out there were a mistake she didn't even apologize me. All she said was' your balance now is zero'.....

I pay for the service, and I believe those billing department is part of that service.

You should educate your people to be kind.
If I were the owner I would fire her and tell all the hospital how bad she is.

By far the worst wait time...even if your the only one waiting they take more than 30 mins to call you!!! Unbelievable!!

Horrible waiting time. Had an appointment for 1pm. Arrived at 12:45. By 2pm still wasn't seen. Informed reception that they only stated to wait. By 2:30pm I had enough and left. Confused as to why they give appointments if they don't even attempt to keep it.